3 Software Configurations Jobs

As a Senior Manager, Health Cloud Squad Lead at our global healthcare biopharma company in Hyderabad, India, you will play a key role in driving innovation and execution excellence. You will be part of a team passionate about utilizing data, analytics, and insights to make informed decisions, while creating custom software to address significant health challenges worldwide. Our Technology Centres serve as hubs for delivering business solutions that enhance and save lives. You will work within our IT operating model to contribute to our digital transformation journey and drive positive business outcomes. Collaboration across global Tech Centres is essential to optimize connections and share best practices. In this role, you will be responsible for designing, developing, and maintaining solutions on the Salesforce Health Cloud platform. Working closely with product managers and business partners, you will ensure the delivery of scalable, high-quality solutions that align with business requirements. Your expertise in front-end and back-end development, including Apex, Lightning Web Components, and integrations, will be crucial in optimizing user experiences on the platform. Key Responsibilities: - Design and develop scalable Salesforce solutions to meet business requirements. - Lead the implementation of Salesforce projects with a focus on best practices and high-quality delivery. - Customize Salesforce objects, fields, page layouts, and workflows to align with business processes. - Create and manage integrations between Salesforce and other systems using REST/SOAP APIs. - Provide technical support and troubleshooting for Salesforce issues, including code review. - Monitor and optimize the performance of Salesforce implementations. - Ensure the security and compliance of Salesforce solutions. - Collaborate with cross-functional teams, including developers, product managers, and business analysts. - Stay updated with the latest Salesforce features and advancements to enhance solutions. Qualifications: - Bachelor's degree in computer science or equivalent technical field. - Minimum 8 years of IT implementation experience with large-scale project delivery. - At least 6 years of experience in designing, developing, and deploying high-performance Salesforce applications. - Proficiency in Salesforce data model, sharing/security model, and deployment strategies. - Strong communication skills and ability to collaborate effectively with diverse stakeholders. - Experience in Agile methodology and mentoring small teams. - Knowledge of Health and Experience Clouds, Omni Studio, and the Pharma domain is a plus. Join us at Merck & Co., Inc. (known as MSD outside the US and Canada) to make a meaningful impact in the healthcare industry. Be part of a dynamic team dedicated to advancing health solutions and improving lives worldwide. If you are driven by innovation and collaboration, seize this opportunity to contribute to our mission of inventing for life. Apply now and be a part of our transformative journey. #HYDIT2025 Please note that this job posting is effective until 09/12/2025. Kindly ensure your application is submitted before the end date.,

As a Customer Support Representative, you will be responsible for working closely with customers to understand their service-related needs and provide them with the best solutions while delivering exceptional customer service. Your primary duties will include diagnosing and resolving basic network and modem functionality issues, troubleshooting landline problems, guiding customers through phone hardware and software configurations, and offering resources for customer repair issues. You will also be interacting with customers over the phone to provide updates on service status and ensure that services are restored promptly. In cases where on-site service is required, you will schedule technician dispatches and escalate technical issues to higher-level support when necessary. We are looking for candidates who have a minimum of 6 months of experience in an international chat profile and possess the ability to multitask in a Microsoft Windows environment using various troubleshooting programs. Graduates or Post Graduates with excellent communication skills are encouraged to apply. It is essential that you have previous experience dealing with ISP, internet, Wi-Fi, router, and modem connectivity issues, as well as a background in upselling products. The role requires you to be comfortable working in a 24*7 environment with rotational shifts and week offs. Candidates with a maximum of 6 months gap from their last organization will be considered. In addition to a competitive salary, the position offers various perks and benefits, including pick and drop facilities, access to Medicare for free online consultations with doctors, and performance-based incentives.,

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Oracle Database Admin.