Technical Chat Support executive

Position: Technical Chat Support Executive
Experience: 1 Year
Industry: Software / IT

Role Overview:

The Technical Chat Support Executive is responsible for assisting customers with software-related queries through chat-based communication. The role involves troubleshooting issues, guiding users, documenting cases, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Provide real-time support to customers through chat for software installation, configuration, and usage issues.
• Troubleshoot basic technical problems and offer step-by-step solutions.
• Understand product features and updates to assist customers accurately.
• Maintain professionalism and clarity in written communication.
• Record and update customer interactions, issues, and resolutions in CRM tools.
• Escalate complex cases to the technical team when necessary.
• Follow defined processes and service-level agreements (SLAs) for response and resolution.
• Assist in identifying repeated issues and share feedback with the technical/product team.
• Ensure high customer satisfaction by delivering quick, accurate, and courteous responses.

Skills & Competencies:

• Strong communication and typing skills
• Basic technical knowledge (software troubleshooting, OS basics, installation)
• Problem-solving and analytical thinking
• Ability to multitask and handle multiple chat conversations
• Customer-focused attitude
• Familiarity with CRM or ticketing tools (preferred)

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Education:

• Bachelor's (Required)

Experience:

• Technical chat support : 1 year (Required)

Work Location: In person