Location: Surat, Gujarat Department: Chat Support Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused Chat Support Executive (Fresher) to assist our customers via live chat, resolve queries, and ensure a smooth experience on the platform. This is an excellent opportunity for recent graduates looking to start a career in customer support within a growing e-commerce/logistics environment. Key Responsibilities: Handle incoming customer queries through live chat, WhatsApp, or web chat Provide accurate information about orders, deliveries, shipments, returns, and payment issues Escalate complex issues to senior support or technical teams Maintain professionalism and empathy in all interactions Record issues and feedback in CRM tools for future reference Work collaboratively with the customer support and operations teams Ensure customer satisfaction and timely response during all shifts Eligibility / Skills Required: Fresher or up to 1 year of customer service experience Good typing speed and communication skills (written) Basic knowledge of computers, web apps, and email/chat tools Ability to handle multiple chats at once (multitasking) Patience, empathy, and a customer-first attitude Knowledge of logistics/e-commerce is a plus (not mandatory) Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9016545336

Location: Surat, Gujarat Department: Chat Support Employment Type: Full-time Job Summary: We are looking for a proactive and customer-focused Chat Support Executive (Fresher) to assist our customers via live chat, resolve queries, and ensure a smooth experience on the platform. This is an excellent opportunity for recent graduates looking to start a career in customer support within a growing e-commerce/logistics environment. Key Responsibilities: Handle incoming customer queries through live chat, WhatsApp, or web chat Provide accurate information about orders, deliveries, shipments, returns, and payment issues Escalate complex issues to senior support or technical teams Maintain professionalism and empathy in all interactions Record issues and feedback in CRM tools for future reference Work collaboratively with the customer support and operations teams Ensure customer satisfaction and timely response during all shifts Eligibility / Skills Required: Fresher or up to 1 year of customer service experience Good typing speed and communication skills (written) Basic knowledge of computers, web apps, and email/chat tools Ability to handle multiple chats at once (multitasking) Patience, empathy, and a customer-first attitude Knowledge of logistics/e-commerce is a plus (not mandatory) Job Type: Full-time Pay: ₹11,000.00 - ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Yearly bonus Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Speak with the employer +91 9016545336

Job Title: Technical Content Writer Location: Surat, Gujarat On-site Employment Type: Full-Time Job Overview: We are seeking a Technical Content Writer to join our team who can create high-quality, original, and SEO-friendly content. The ideal candidate will have a strong command of English, excellent research skills, and a good understanding of SEO best practices. Preference will be given to candidates with experience in eCommerce, SaaS, or Shopify-related topics. Key Responsibilities: Conduct in-depth research and analysis on assigned technical topics. Create original, plagiarism-free content following SEO guidelines. Prepare clear and well-structured Table of Contents for articles. Write high-quality articles, blogs, guides, and website content. Ensure content meets Google’s content policies (E-E-A-T algorithm). Optimize content for SEO, including keyword density and other SEO checklists. Write with clarity, ensuring high readability and engaging tone. Avoid the use of AI-generated content and ensure all work is human-written. Collaborate with the marketing and development teams to align content with business goals. Stay updated with industry trends and best practices in content writing and SEO. Required Skills: Excellent written and verbal communication in English. Strong research and analytical skills. Knowledge of SEO content writing (basic to intermediate level). Understanding of Google's E-E-A-T guidelines and content policies. Ability to manage multiple content projects and meet deadlines. Familiarity with tools like Grammarly, Hemingway, or other readability checkers. Prior experience in writing for eCommerce, SaaS, or Shopify topics is a plus. Experience: Proven work experience as a Content Writer, Technical Writer, or similar role. Portfolio of published articles will be an added advantage. Job Types: Full-time, Fresher Pay: ₹11,000.00 - ₹18,000.00 per month Benefits: Paid sick time Paid time off Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 18/07/2025

Job Title: Technical Content Writer Location: Surat, Gujarat On-site Employment Type: Full-Time Job Overview: We are seeking a Technical Content Writer to join our team who can create high-quality, original, and SEO-friendly content. The ideal candidate will have a strong command of English, excellent research skills, and a good understanding of SEO best practices. Preference will be given to candidates with experience in eCommerce, SaaS, or Shopify-related topics. Key Responsibilities: Conduct in-depth research and analysis on assigned technical topics. Create original, plagiarism-free content following SEO guidelines. Prepare clear and well-structured Table of Contents for articles. Write high-quality articles, blogs, guides, and website content. Ensure content meets Google’s content policies (E-E-A-T algorithm). Optimize content for SEO, including keyword density and other SEO checklists. Write with clarity, ensuring high readability and engaging tone. Avoid the use of AI-generated content and ensure all work is human-written. Collaborate with the marketing and development teams to align content with business goals. Stay updated with industry trends and best practices in content writing and SEO. Required Skills: Excellent written and verbal communication in English. Strong research and analytical skills. Knowledge of SEO content writing (basic to intermediate level). Understanding of Google's E-E-A-T guidelines and content policies. Ability to manage multiple content projects and meet deadlines. Familiarity with tools like Grammarly, Hemingway, or other readability checkers. Prior experience in writing for eCommerce, SaaS, or Shopify topics is a plus. Experience: Proven work experience as a Content Writer, Technical Writer, or similar role. Portfolio of published articles will be an added advantage. Job Types: Full-time, Fresher Pay: ₹11,000.00 - ₹18,000.00 per month Benefits: Paid sick time Paid time off Education: Bachelor's (Preferred) Language: English (Preferred) Work Location: In person Expected Start Date: 18/07/2025