Technical Analyst / Technical Support Engineer

Technical Support Analyst

Key Responsibilities

Technical Support & Troubleshooting

• Provide Level 1 & Level 2 technical support across hardware, software, and network systems.
• Troubleshoot and resolve issues related to desktop systems, laptops, printers, and office IT equipment.
• Manage installation, configuration, and maintenance of operating systems and productivity applications.
  

Web Hosting & Server Management

• Administer and troubleshoot

  cPanel

  ,

  Linux-based hosting

  , and shared hosting environments.
• Monitor server performance, perform backups, manage FTP accounts, and ensure website uptime.
• Resolve hosting issues such as database errors, file permission issues, SSL configuration, and DNS propagation delays.
  

Email & Mail Server Support

• Configure and troubleshoot

  mail servers

  , email clients (Outlook, Thunderbird, Mobile Mail), and SMTP/IMAP/POP issues.
• Manage email delivery problems, spam filtering, MX records, and email security protocols.
  

Domain Registration & Management

• Handle domain registration, renewals, DNS updates, and name server configurations through platforms such as

  GoDaddy

  , and other registrars.
• Manage DNS zones, A records, CNAME, TXT records, SPF, DKIM, and DMARC settings.
• Assist with website migration, domain transfers, and integration with real estate platforms.
  

Internal Team Support

• Serve as a technical point of contact for all staff, clients, and vendors.
• Document support cases, solutions, and procedures to improve internal knowledge base.
• Provide basic training for non-technical users on digital tools, email systems, and software applications.
  

Required Skills & Qualifications

• Proven experience as a Technical Support Analyst or IT Support Specialist.
• Strong knowledge of

  cPanel

  , domain registration, DNS management, and

  GoDaddy

  platform.
• Experience in

  web hosting

  , website troubleshooting, and server environments.
• Proficiency in

  mail server configuration

  and resolving email delivery issues.
• Solid understanding of

  hardware and software troubleshooting

  across Windows/Mac environments.
• Knowledge of cybersecurity best practices, backups, and data protection.
• Excellent communication skills, attention to detail, and customer service orientation.
  

Preferred Qualifications

• Background in the

  real estate or property management

  industry.
• Basic knowledge of HTML/CSS or website content updates.
• IT certifications (CompTIA A+, Network+, Linux+, or similar) are a plus.

Perks and Benefits

Excellent Working Environment

Compliance Benefits

Fun Activities, etc.