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Technical Account Manager

Technical Account Manager

Xoom

1 - 4 years

3 - 6 Lacs

Chennai Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

Diversity and Inclusion Javascript Manager Technology PHP Wellness Account management Customer experience IPS Technical support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary

What you need to know about the role
As a Technical Account Manager, you own advancing the technical relationship with your customers by providing proactive health engagement, revenue protection, and always advocating for their needs. Meet our team At PayPal, the Technical Account Management team delivers great technical experiences for our customers, merchants, and partners. Our customer-centric team brings creative and technical skills together to achieve outcomes for our customers across the globe. We drive results with a diverse, global team who are dedicated to championing PayPals core values of inclusion and innovation to empower all employees to learn and grow. We help each other through active collaboration, mentorship programs and global initiatives.

Job Description

Your way to impact

You ll join our Global Technical Account Management team and work alongside peers in Global Technical Support , Customer Success, Sales, and Enterprise Integrations. As the key technical advis e r for your merchants, you ll build strong relationsh ips with stakeholders across multiple levels of their business. You ll also collaborate with global SRE (Site Reliability Engineering) , P roduct, and E ngineering teams to advocate on your merchants behalf to improve products, systems, and processes.

Your day-to-day

After onboarding with your new-hire buddy , on a day-to-day basis you ll

Diagnose issues with APIs , SDKs , payment flows , and latency, and communicate these to merchants and internal stakeholders.

Consult with merchants and internal teams on customer experience improvements and best practices .

Build strong relationships to help merchants be successful now and into the future .

Learn new skills, technologies , and tools to grow personally and professionally .

What do you need to bring

You re curious and enjoy solving problems to get to the root cause of an issue.

You love being a customer champion and show this with your empathy and advocacy.

You re technically minded , with a proven track record of adopting and mastering new technologies and tools.

You re a confident communicator equally comfortable speaking to a merchant CEO (Chief Executive Officer) , CTO (Chief Technology Officer) , or development team.

You have a demonstrated knowledge of web technologies and already know or are willing to learn new languages and services like JavaScript, PHP , Java, REST, GraphQL , SQL and more.

You bring your real self to work and add to our already diverse culture .

You re well-organized and self-motivated and enjoy the flexibility of working independently while being supported by your team .

You re prepared to be on call to assist with out of business hours escalations; while ensuring you maintain a healthy work-life balance by collaborating with other support teams .

You have relevant customer-facing , technical work experience maybe even a degree .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

Preferred Qualification

Subsidiary

PayPal

Travel Percent

For the majority of employees, PayPals balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https//www.paypalbenefits.com .

Who We Are

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com .

Belonging at PayPal

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community .

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don t hesitate to apply.

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Technical Account Manager