Tech Support

As a Desktop Support professional at our company, you will be responsible for providing technical assistance and support to end-users at the L1/L2 levels. Your role will involve having a strong understanding of basic hardware and software components to effectively troubleshoot and resolve issues. Key responsibilities include user configuration and maintenance, ensuring smooth operation of desktop systems, and promptly addressing any technical issues that may arise. You will be expected to deliver exceptional customer service through live inbound telephonic support, demonstrating good communication skills to guide users through problem-solving steps. The ideal candidate for this position should be well-versed in L1/L2 Technical Support practices, have a solid background in Desktop Support, and possess a sound knowledge of hardware components. Strong communication skills and a customer-centric approach are essential for providing efficient and effective support to end-users. If you are passionate about helping others with their technical issues, possess the required hardware and software knowledge, and thrive in a fast-paced support environment, we encourage you to apply for this role. Join our team and play a crucial part in ensuring the smooth functioning of desktop systems for our users.,