Job
Description
You are invited to attend a walk-in interview on 18th April 2025 between 10 AM to 3 PM at beGalileo (CarveNiche Technologies) BPL Campus, Bannerghatta Main Road. We are seeking freshers with a basic foundation in System Admin & Cloud Infrastructure management and excellent interpersonal skills for the technical support position. As a Technical Support Associate, your responsibilities will include troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of patches, fixes, new applications, among other duties. You will be required to interact with customers directly, as well as create written documentation, necessitating excellent written and verbal communication skills. The ideal candidate should hold a Bachelor's or Master's Degree or equivalent, with no prior experience mandatory; however, up to 1 year of relevant experience is acceptable. **Job Responsibilities (Technical Support):** - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues faced by end customers, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution within agreed time limits - Guide clients through a series of actions via phone, email, or chat until the technical issue is resolved - Properly escalate unresolved issues to appropriate internal teams - Provide prompt and accurate feedback to customers - Refer to internal database or external resources to provide accurate tech solutions - Ensure all issues are properly logged and managed - Follow up with clients to ensure their IT systems are fully functional post troubleshooting - Prepare accurate and timely reports - Document technical knowledge in the form of notes and manuals - Maintain positive relationships with clients **Job Requirements (Technical Support):** - Prior internship, projects, or trainee experience in tech support, customer support, or a similar role - Proficiency in Windows/Linux/Mac OS, web browsers, CRMs like Hubspot/Zoho, MS Office, SQL, database, basics of API - Experience with remote desktop applications and help desk software - Attention to detail and good problem-solving skills - Excellent interpersonal skills - Good written and verbal communication skills **Desired Skills & Competencies:** - Effective communication skills - Excellent judgment, analytical thinking, and problem-solving skills - Basic knowledge of AWS and Cloud services - Intermediate knowledge of Linux - Familiarity with containerization & container orchestration services like Kubernetes and Docker - Beginner knowledge and experience in implementing CI/CD, especially AWS CodeDeploy and AWS CodePipeline - Basic knowledge and experience with AWS services such as RDS, Elasticsearch, EKS, ECR, Load balancer, IAM, Lambda, Pinpoint - Experience with monitoring tools like New Relic, Prometheus, Datadog - Version control system experience with Git and Bitbucket/Gitlab/Github - Familiarity with code quality tools like SonarQube **Great to Have Skills:** - Knowledge of API & Microservices platform (Not Mandatory) - Enthusiasm for problem-solving and a willingness to learn **Shift:** Variable/Rotational (Across 24*7 shift) **Schedule:** Full Time **Location:** HYBRID Salaries will be as per market norms, along with benefits such as medical insurance, life/accident cover, cross-learning & development, and potential job rotation to other functions of interest post-confirmation. This role requires a minimal duration service stay, and candidates must be willing to sign such an agreement upon joining. Only those willing to commit to this requirement may apply.,
