Tech Support / Electrical Infra / Electrical Operations

As a Tech Support/ Project Delivery - Associate, your role will involve understanding, analyzing, and troubleshooting issues faced by software clients, particularly Charge Point Operators, vehicle telematics, vehicle tracking systems, and fleet operations. An understanding of networking and troubleshooting would be beneficial in this role. Your key responsibilities will include: - Understanding and analyzing customer requirements - Creating service requests within the CRM system - Data management and analysis for pattern recognition - Providing guidance to customers for online self-service and web-based solutions - Escalating unresolved customer issues to Technical Support - Staying updated on client performance requirements and product line - Achieving specified performance goals Additional responsibilities may involve: - Being open to learning and upskilling for a technical role - Receiving instructions on routine work and new projects - Problem-solving and being customer-focused - Demonstrating self-drive, independence, and teamwork - Possessing strong communication skills - Building and maintaining relationships internally and externally - Working effectively under pressure Qualifications required for this position: - Fluency in English with additional languages being advantageous - Prior experience in technical project delivery or support - Background in Computer Science or Electrical and/or Electrical Engineering This full-time, permanent position offers benefits such as provided food. The working shift is during the day, and candidates must be willing to commute or relocate to Kormangala, Karnataka. Comfort with a salary range between 3-4 LPA is expected. In summary, the Tech Support/ Project Delivery - Associate role seeks a proactive individual with technical expertise, strong problem-solving skills, excellent communication abilities, and the capacity to work effectively both independently and within a team.,