Product Manager - Customer Experience The Sleep Company

6.0 - 10.0 years

0 Lacs

maharashtra

On-site

Role Overview: As a Senior Product Manager, you will play a strategic role in enhancing the end-to-end customer experience through automation, AI, and process innovation. Your focus will be on reducing customer contacts while maintaining high-quality service levels. You will collaborate with various teams within the organization to identify gaps in customer and order journeys and implement scalable solutions to improve efficiency and satisfaction. Key Responsibilities: - Own the product vision and roadmap for customer experience automation, including chatbots, self-service solutions, and AI-powered tools. - Understand and map the end-to-end order journey and customer lifecycle to identify fr...

Posted 1 month ago

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Tech Support / Electrical Infra / Electrical Operations Kazam EV Tech Pvt Ltd.

2.0 - 6.0 years

0 - 0 Lacs

karnataka

On-site

As a Tech Support/ Project Delivery - Associate, your role will involve understanding, analyzing, and troubleshooting issues faced by software clients, particularly Charge Point Operators, vehicle telematics, vehicle tracking systems, and fleet operations. An understanding of networking and troubleshooting would be beneficial in this role. Your key responsibilities will include: - Understanding and analyzing customer requirements - Creating service requests within the CRM system - Data management and analysis for pattern recognition - Providing guidance to customers for online self-service and web-based solutions - Escalating unresolved customer issues to Technical Support - Staying updated ...

Posted 2 months ago

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