Tech Support and Project Maintenance Executive

AnandRathi

1 - 2 years

3 - 5 Lacs

Mumbai Suburban

Posted:18 hours ago| Platform:

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Skills Required

Trello JIRA Asana SDLC

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Technical Support & Issue Resolution:

Act as the first point of contact for branch and franchisee teams for technical issues or queries.
Analyze, troubleshoot, and provide timely resolutions or workarounds.
Log and track all reported issues until closure.
Escalate and follow up with internal Tech and Product teams for complex issues.

Project Maintenance & Coordination:

Maintain daily logs of team activities, updates, and issue resolution status.
Track and follow up on project milestones and deadlines with respective stakeholders.
Coordinate with cross-functional teams to ensure timely delivery of assigned tasks.
Store and maintain documentation, evidence, and reports in a structured and version-controlled manner.
Provide regular status updates and highlight any delays or blockers to the management team.

Preferred Candidates:

Proficient in using Excel, Google Workspace, ticketing tools, and basic project management software (e.g., JIRA, Trello, Asana).
Ability to work independently and manage multiple tasks simultaneously.
1-2 years of experience working with financial or fintech companies.
Exposure to project management and quality documentation practices.
Familiarity with basic software development lifecycle (SDLC) and support workflows.

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