Tech Product Support Specialist

Job Description

Job Description: We are hiring for a TOP US based Health Care Corp. The "Tech Product Support Specialist" to be the first point of contact for users of our SaaS platform. You’ll troubleshoot issues, guide customers through features, and ensure a smooth product experience. The role involves close collaboration with Engineering, Product, and Customer Success teams. Key Responsibilities: Handle support via email, chat, and phone Troubleshoot SaaS platform issues Escalate and follow up on complex queries Maintain knowledge base and documentation Requirements: 4–5 years in SaaS or technical support Strong troubleshooting and communication skills Experience with tools like Zendesk, Freshdesk, or Salesforce Knowledge of APIs or integrations is a plus Preferred: Exposure to SQL, cloud platforms (AWS/Azure), or HIPAA compliance Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹800,000.00 per year Schedule: Rotational shift US shift Ability to commute/relocate: Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: Technical support: 3 years (Required) Location: Coimbatore, Tamil Nadu (Preferred) Shift availability: Night Shift (Preferred) Overnight Shift (Preferred) Work Location: In person