Tech Oboarding Specialist

Job Summary

We are seeking a highly motivated and skilled Tech Onboarding Specialist to join our team. As a Tech Onboarding Specialist, you will be responsible for guiding customers through the onboarding process of our SaaS product. You will play a critical role in ensuring that customers have a smooth and successful transition, ultimately driving customer satisfaction and retention.

📌 Spanish communication is a must

.Responsibiliti

• s:Serve as the primary point of contact for customers during the onboarding process, providing exceptional customer service and suppor
• t.Conduct product demonstrations and training sessions to educate customers on the features, functionality, and best practices of our SaaS produc
• t.Collaborate with customers to understand their specific requirements, goals, and challenges, and provide tailored recommendations and solution
• s.Guide customers through the implementation and configuration of our SaaS product, ensuring a seamless and efficient onboarding experienc
• e.Troubleshoot technical issues and provide timely resolution or escalate to the appropriate teams when necessar
• y.Create and maintain comprehensive product documentation, including user guides, tutorials, FAQs, and knowledge base article
• s.Continuously update product knowledge to stay informed about new features, enhancements, and industry trend
• s.Collaborate closely with cross-functional teams, including sales, customer success, and product development, to ensure a cohesive customer experienc

e.Qualificati

• ns:Previous experience as a tech onboarding specialist or in a similar role in a SaaS company is highly preferr
• ed.Fluency in Spanish and English is mandatory – both written and verb
• al.Excellent communication and interpersonal skills, with the ability to effectively convey technical information to both technical and non-technical audienc
• es.Strong convincing skills to guide customers through the onboarding process and address any concerns or objectio
• ns.Exceptional customer service mindset with a focus on providing an outstanding customer experien
• ce.Proven ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environme
• nt.Technical proficiency and a solid understanding of SaaS products and cloud-based technologi
• es.Detail-oriented with strong organizational and problem-solving skil
• ls.Proficient in using productivity tools, CRM software, and collaboration platfor
• ms.Flexibility to work the US shift (6:30 PM to 3:30 AM IST) to align with the needs of our US-based custome