Teammate - Noida

As a Customer Care Specialist at TaskUs, your role is crucial in providing exceptional customer service and ensuring overall customer satisfaction. You will be responsible for promptly addressing customer inquiries, resolving issues efficiently, and delivering world-class service through various support channels such as phone, email, and live chat. Your key responsibilities include: - Delivering exceptional customer service by addressing inquiries and resolving issues promptly - Researching and providing accurate responses to customer inquiries - Navigating internal and external resources to provide world-class service - Identifying and escalating priority or unresolved issues to appropriate teams - Routing calls to the right resources when necessary and documenting interactions - Troubleshooting and communicating emerging trends in customer issues - Ensuring high-standard customer satisfaction based on quality guidelines - Adhering to protocols, KPIs, guidelines, and company policies - Fostering a collaborative work environment by engaging with team members and other departments - Participating in internal and external training and adhering to company policies In terms of technical skills and qualifications, you should be: - Computer literate with proficiency in Windows OS, Apple OS, Microsoft Office, and Google applications - Familiar with customer support software like Zendesk and Slack - Fluent in English, both spoken and written - High school graduate or equivalent Soft skills that will be beneficial in this role include: - Problem-solving and critical-thinking abilities - Excellent communication skills, both written and oral - Adaptability and flexibility in working with changes - Empathy towards customers with a customer-centric approach - Team player mindset with a willingness to learn and improve Personality traits that are required for success in this role: - Resilient, calm, and professional in challenging situations - Adaptability to a dynamic business environment - Trustworthy, reliable, and high integrity - Resourceful with attention to detail and multitasking abilities What's in it for you - Competitive salary - Great benefits package - Professional growth opportunities - Fun and inclusive workplace TaskUs is an equal opportunity workplace that celebrates diversity and fosters an inclusive environment for all employees. Their people-first culture is dedicated to benefiting employees, clients, services, and the community.,