Team Member-Digital initiatives

Develop and execute a Mobile banking channel strategy that positions Banks Mobile Banking business in a leading stance in the marketplace.

• Review existing mobile banking offerings for enhancements as a result of business goals, competitive pressures and revenue opportunities
• Proactively scans the environment in the development and implementation of new mobile banking products and services
• Identify and evaluate potential revenue opportunities for the usage of various products for the MB channel
• Liaise actively with various business /product owners or external partners to help deliver Mobile Banking products to our customers in the most efficient, cost effective and a simplistic way using appropriate technology
• Maintain and track usage, uptimes, faults, towards ensuring that the MB channel is available 24/7/365
• Ensure the maintenance of operational efficiency and risk & control framework as per operational procedure guidelines.
• Communicates status of projects and serious issues to Senior Management, and proactively recommends work-arounds and viable solutions to improve customer experience around the use of Mobile Banking
• Engagement and timely closures of proposal/ plans / designs with internal and external stakeholders w.r.t new solutions/ use cases
• Completely own the assigned product including research, conceptualization, acquisition, adoption, engagement and customer experience.
• Design innovative and elegant solutions for complex workflows. Create things that people will love and talk about.
• Develop wireframes, user stories, customer journeys, behavioral specifications and personas. Create business case to justify the proposed investment.
• Review Test Plans in Mobile Banking projects
• Work with Internal customers to resolve their issues, identify opportunities for automation to minimize manual intervention

• Supporting business in case of live issues by coordinating with technology and getting it resolved in the expected TAT
• Working with multiple delivery and business partner teams
• Review User Guides and train users on newly developed Systems
• Provide inputs to process team while preparing processes related to systems
• Maintain Timely & Accurate MIS and Reporting.
• Knowledge of entire project SDLC and active involvement in projects from requirement documentation to post production support