Team Leader( US Mortgage )

Job Summary:

We are looking for a proactive and experienced Team Leader – US Mortgage to manage and lead a team of mortgage professionals in processing, underwriting, or post-closing operations. The ideal candidate will have strong domain expertise in US mortgage processes, leadership skills, and a track record of delivering high-quality results in a fast-paced environment.

Key Responsibilities:

• Supervise daily mortgage operations, including loan processing, underwriting, closing, or servicing, as applicable.
• Lead a team of associates to ensure timely and accurate completion of assigned mortgage tasks.
• Monitor workflow, allocate tasks, and manage team productivity and quality metrics.
• Ensure compliance with US mortgage regulatory standards (FHA, VA, FNMA, FHLMC, etc.) and internal company policies.
• Act as a point of escalation for process issues, errors, or client concerns.
• Coordinate with onshore/offshore stakeholders, clients, and internal departments for smooth operations.
• Coach, mentor, and provide performance feedback to team members; support their professional development.
• Prepare and review reports on team performance, quality, productivity, and SLA adherence.
• Participate in internal and external audits, process improvement initiatives, and quality assurance reviews.
• Stay updated with changes in mortgage guidelines, industry trends, and compliance requirements

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹65,000.00 per month

Work Location: In person