Team Leader-Telesales

1 - 2 years

10 - 14 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Job Description
Key Responsibilities: Lead and manage a team of telesales executives to achieve individual and team sales targets, Monitor day-to-day team performance, call quality, and sales productivity, Provide regular training, coaching, and mentoring to improve skills and sales techniques, Develop and implement telesales strategies to maximize revenue and customer acquisition, Track and report daily/weekly/monthly sales performance and KPIs, Handle escalated customer queries and ensure timely resolution, Motivate the team to maintain high levels of energy, enthusiasm, and commitment, Ensure adherence to company policies, compliance guidelines, and quality standards, Collaborate with the sales manager and other departments to support overall business growth, Maintain a positive work environment that encourages teamwork and performance excellence,

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