Team Leader- Telesales

As a Team Leader for the Voice Sales Process at our company in Saibaba Colony, Coimbatore, you will play a crucial role in leading and managing a telesales team. Your primary focus will be on driving the team towards achieving and exceeding sales targets, ensuring smooth workflow, team coordination, and daily operations, while maintaining high-quality service delivery and customer satisfaction. You will be required to monitor team performance, provide timely feedback, guide, support, and coach team members to improve their skills, conduct training sessions to enhance communication and sales techniques, and address team challenges with cognitive and analytical support when needed. Additionally, you will be responsible for preparing performance reports and communicating progress to management effectively. Key Responsibilities: - Lead and manage a telesales team effectively - Drive the team to achieve and exceed sales targets - Ensure smooth workflow, team coordination, and daily operations - Monitor team performance and provide timely feedback - Guide, support, and coach team members to enhance their skills - Conduct training sessions to upskill agents on communication and sales techniques - Address team challenges and provide cognitive and analytical support when needed - Maintain high-quality service delivery and customer satisfaction - Prepare performance reports and communicate progress to management Qualifications Required: - Minimum 2+ years of experience as a Team Leader in a Sales Voice Process - Fluency in Tamil or Malayalam is a must - Strong communication and interpersonal skills - Proven track record in achieving sales targets and team management - Ability to motivate, guide, and mentor a team effectively - Analytical thinking and problem-solving ability - Exposure to customer-focused processes is preferred - Must hold a Bachelor's degree in any discipline If you are a motivated individual with a passion for sales leadership and team management, fluent in Tamil or Malayalam, possess strong communication and interpersonal skills, and have a proven track record in achieving sales targets, we encourage you to apply for this exciting opportunity. Please send your resume to rukmangathan.k@marketsof1.com. (Note: Additional details about the company were not provided in the job description.),