Team Leader

Teleperformance (TP)

3 - 8 years

6 - 10 Lacs

kolkata

Posted:8 hours ago| Platform:

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Skills Required

team management customer experience management operations customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary

The Team Leader is responsible for supervising, guiding, and supporting team members to achieve daily operational targets. The role ensures smooth workflow, maintains quality standards, and drives team performance through regular monitoring, coaching, and effective communication.

Key Responsibilities

Lead, motivate, and manage a team to achieve performance goals and service-level targets.
Allocate tasks, plan schedules, and ensure proper workflow management.
Monitor team performance and provide regular feedback, coaching, and development.
Handle escalations and provide effective solutions to customers or internal stakeholders.
Ensure adherence to company policies, processes, and quality standards.
Prepare daily/weekly reports on team performance, productivity, and issues.
Conduct team meetings, training sessions, and performance reviews.
Collaborate with management to implement process improvements.
Maintain a positive work environment that enhances teamwork and productivity.

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