Team Leader - Service Delivery Digital

As a Service Center Manager, your role involves managing a network of service centers to ensure excellent after-sales service for our customers. Your responsibilities will include: - Coordinating end to end with service centers and customers. - Updating the CRM platform regularly. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering appropriate solutions within the specified timeframe. - Handling demanding customers and escalations from management. - Coordinating effectively and timely with all concerned departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to achieve satisfaction. - Building sustainable relationships through open and interactive communication with assigned service centers. The ideal candidate for this role should have: - Relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. - Basic technical knowledge of mobiles and their spare parts. - Aptitude for fast and adaptive learning. - Problem-solving skills and the ability to work both independently and in groups. - Keeping updated with the company's product offerings and processes. In terms of qualifications, we are looking for candidates with an Undergraduate or Graduate degree and a minimum of 3 years of experience. In addition to a challenging and rewarding work environment, we offer the following benefits: - Flexible working hours to promote work-life balance. - Well-defined leave policy for personal commitments and exigencies. - Mediclaim policy for you and your family. - Opportunities for professional growth and development to enhance your skills. As a Service Center Manager, your role involves managing a network of service centers to ensure excellent after-sales service for our customers. Your responsibilities will include: - Coordinating end to end with service centers and customers. - Updating the CRM platform regularly. - Providing prompt updates to customers. - Addressing customer queries and complaints by offering appropriate solutions within the specified timeframe. - Handling demanding customers and escalations from management. - Coordinating effectively and timely with all concerned departments to facilitate proper communication flow. - Utilizing CRM practices effectively to provide accurate and complete information. - Following communication procedures, guidelines, and policies. - Identifying and assessing customer needs to achieve satisfaction. - Building sustainable relationships through open and interactive communication with assigned service centers. The ideal candidate for this role should have: - Relevant experience in a service center or a similar process in the consumer durable industry or after-sales service industry. - Basic technical knowledge of mobiles and their spare parts. - Aptitude for fast and adaptive learning. - Problem-solving skills and the ability to work both independently and in groups. - Keeping updated with the company's product offerings and processes. In terms of qualifications, we are looking for candidates with an Undergraduate or Graduate degree and a minimum of 3 years of experience. In addition to a challenging and rewarding work environment, we offer the following benefits: - Flexible working hours to promote work-life balance. - Well-defined leave policy for personal commitments and exigencies. - Mediclaim policy for you and your family. - Opportunities for professional growth and development to enhance your skills.