Team Leader- Quality Management

Job Description: As a Team Leader in Quality Management, you will play a critical role in ensuring that the products and services meet or exceed the quality standards set by the organization. You will work closely with the Quality Manager and other cross-functional teams to drive quality improvement initiatives, implement quality control processes, and maintain compliance with industry regulations. Key Responsibilities: - Implement and maintain quality assurance processes to ensure product and service quality meets or exceeds established standards. - Oversee the quality control activities, including inspections, audits, and testing, to identify defects or issues and take corrective actions. - Collaborate with cross-functional teams to identify opportunities for process improvement and lead initiatives to enhance quality and efficiency. - Maintain and update quality documentation, including standard operating procedures, work instructions, and quality records. - Train and develop quality control personnel, ensuring they have the necessary skills and knowledge to perform their roles effectively. - Ensure compliance with industry regulations and standards, as well as internal quality policies. - Handle a team of QAs and QCs and monitor their performance regularly. - Prepare and present quality reports to senior management, highlighting key performance indicators and improvement opportunities. - Collaborate with customer support and feedback to address quality-related customer concerns and drive customer satisfaction. Qualifications Required: - Bachelor's degree in a relevant field or equivalent work experience. - Proven experience in quality analysis and call auditing, preferably in a customer service environment. - Excellent communication skills, both written and verbal. - Knowledge of relevant industry regulations and compliance standards. - Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).,