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Team Leader- OPD Operations

2 - 4 years

3 - 6 Lacs

Posted:1 week ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

We are looking for Team Leader- OPD Operations to join our high energy team

You will have a direct impact on user satisfaction. You'll work as part of a high-energy team that's scaling across all Operations functions. Pushing time bound resolutions on outbound calls, ensuring quality escalation resolution across multiple Operations functions while also coordinating between the users and empanelled health centres will be critical.

As part of your day-to-day work, you will

  • Communicate textually as well as verbally with end users.
  • Coordinate with customers, labs, hospitals to ensure the service.
  • Execute resolution implementations and work towards appropriate balance between quality, promptness and coordination.
  • Work with a cross-discipline team of diverse verticals within the Operations team.

Must Haves

  • A Bachelors Degree.
  • Expert knowledge of operations processes.
  • Working knowledge of calling process.
  • Good understanding of user grievance redressal.
  • Experience of over 1 year in Operations (preferably in the Healthcare Technology Industry)- Good understanding of Hindi and English.
  • Proficient in Communication (Written as well as verbal).

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Visit Health
Visit Health

Healthcare Technology

Health City

50-200 Employees

26 Jobs

    Key People

  • John Doe

    CEO
  • Jane Smith

    CTO

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