Team Leader - Desktop Support

You will be joining TaskUs, a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. With a People First culture, TaskUs has expanded its global workforce to approximately 45,000 employees across twenty-three locations in twelve countries. TaskUs aims to create a different breed of Business Processing Outsourcing (BPO) by embracing constant motion, new technologies, and consistency in an ever-changing world. **Key Responsibilities:** - Manage a team of Remote technical support engineers, ensuring they meet Service Level Agreements (SLA) and Key Performance Indicators (KPIs). - Organize and oversee the team's schedules and responsibilities, ensuring adherence and accountability. - Conduct team huddles, coaching sessions, and provide solutions for team improvement and growth. - Offer remote technical support to international clients through various channels like phone, email, chat, and remote desktop tools. - Troubleshoot and resolve hardware and software issues related to desktops, laptops, printers, and peripherals. - Install, configure, and maintain operating systems, software applications, and security patches. - Configure VPN connections for secure remote access and support MFA solutions like Yubikey. - Collaborate with cross-functional teams to escalate and resolve technical issues effectively. - Document support tickets, solutions, and troubleshooting procedures in ticketing systems. - Provide training to international end-users on IT best practices and procedures. - Stay updated on emerging technologies and industry trends to enhance client satisfaction. **Requirements:** - Minimum 2 years of experience as a team leader in remote desktop support, preferably with international clients. - Proficiency in using remote support tools and technologies. - Strong troubleshooting skills with efficient problem-solving abilities. - Experience with MFA solutions, such as Yubikey, and VPN technologies. - Excellent communication skills and cultural sensitivity for effective client interactions. - Ability to work independently and collaborate in a remote team environment. - Experience using collaboration tools like Slack and Jira for communication and ticket management. **Preferred Qualifications:** - Bachelor's degree in Computer Science, Information Technology, or related field. - Certifications in relevant technologies (e.g., CompTIA A+, Network+, Security+). - Experience supporting various operating systems, including Windows, macOS, and Linux. TaskUs is an equal opportunity workplace that values diversity and inclusivity. If you require accommodations during the hiring process, please inform us. Explore career opportunities at TaskUs and apply through the provided URL: [TaskUs Careers](https://www.taskus.com/careers/).,