Team Leader - Customer Services

Job Title : Team Lead -Sales & Support

About the Company: Hike Education is one of the leading EdTech companies working with the top B-schools providing support and assistance to the students. It was started in the year 2014 by a team of 2 visionary people with a motive to bring revolution in the EdTech industry. The aim was to fill the gap for aspiring professionals to pursue higher education and level up their career paths. Initially started at a small space in Noida, Hike has now marked its presence at more than 4 locations and it is continuously expanding. The organization is soaring high following its aim. It has helped more than 1,00,000 professionals in chasing their career objectives. Online courses like MBA, Bachelor Programs, and various other Diploma and Certificate Programs offered by the associated Universities are helping many professionals in pursuing their goals. With our endeavor and initiative, we strive to build leaders and skillful resources for the growth of both, the professionals and the organization.

Our Vision & Mission: We are taking a full-stack approach to leverage content, technology, marketing and services to offer quality education at scale in partnership with corporate & academics to offer a rigorous & industry-relevant program.

Why Hike Education?

● At Hike Education, we believe in the transformative power of learning that goes beyond the confines of traditional education. Here, you not only gain knowledge but also cultivate valuable skills, all while earning and securing your financial independence.

● Experience the assurance of bi-yearly salary enhancements and promotions, directly correlated to your outstanding performance. Experience the advantages of our lucrative incentive structure at Hike Education.

● At our organization, we recognize and reward your dedication and achievements by consistently elevating your compensation and providing opportunities for advancement. Join us and experience the exhilarating synergy of learning while you earn, paving the way for personal growth and professional success.

Roles & Responsibilities

● Ensuring profitable revenue.

● Reviewing performance and taking appropriate action for redressal where needed.

● Monitoring the work of the sales and support team by using daily reports.

● Keeping an eye on the new developments and trends in line with the company's vision document and priority.

● Handling escalations of enrolled students, simultaneously managing their queries keeping them retained with complete enrolment fees.

● Handle student complaints, Grievances provide appropriate solutions and alternatives within the TAT; follow up to ensure resolution.

● Proven success in sales and Positive attitude to dealing with teams.

● Confident negotiator and ability to close the deal.

● Strong communication skills in written, oral, email, telephone and presentation.

● Excellent organizational and time management skills.

● Capable of hands-on problem-solving, with the ability to generate ideas and solutions.

● Capable of working independently and along with the team.

Requirements

● Graduate/Post Graduate in any discipline.

● Experience up to 3 years

● Attractive Incentive Structure

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹45,000.00 per month

Application Question(s):

• What is your current in-hand salary on monthly basis?
• We have a salary bracket in-between 20K-45K, If comfortable then only apply.

Language:

• English (Required)

Location:

• Gurugram, Haryana (Required)

Work Location: In person