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Tech Mahindra
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Team Leader Chat

Team Leader Chat

3 - 8 years

|

4 - 7 Lacs

Posted:13 hours ago| Platform:

Apply

Skills Required

team lead chat process team handling operations team handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Required skills and qualifications:

Proven experience in a supervisory, team leader, or other relevant management role.
Experience in a non-voice customer service or back-office process, particularly with chat and email support.
Strong verbal and written communication skills to effectively communicate with both team members and management.
Excellent interpersonal skills and high emotional intelligence to build strong working relationships.
Exceptional problem-solving, analytical, and decision-making abilities.
Solid organizational and time management skills to manage competing priorities.
Proficiency with relevant software, such as customer relationship management (CRM) systems and Microsoft Office.

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