Team Leader - Caller Center - Uttar Pradesh

As a call center team lead, your role will depend on the goals of the campaign and the nature of the work assigned. Your primary objective is to ensure the successful completion of assigned tasks for your team within the specified time frame and with minimal setbacks. It is essential to understand that the performance of your team is a reflection of your own performance. - Oversee the day-to-day operation of the Samvad Kendra (call center). - Establish clear team goals and set deadlines for achieving them. - Monitor the team's performance and provide regular reports on performance metrics. - Motivate and lead team members to achieve their best potential. - Assign campaigns to agents and manage call volumes effectively. - Conduct hourly performance checks of agents to ensure productivity. - Conduct call audits with feedback sessions to improve performance. - Previous experience in a call center environment. - Strong leadership and motivational skills. - Excellent communication and interpersonal abilities. - Ability to set clear goals and deadlines for the team. - Proficiency in monitoring and evaluating team performance. - Experience in conducting call audits and providing constructive feedback. Please note that the job locations for this position are spread across various districts in Uttar Pradesh.,