As a call center team lead, your main focus will be on achieving the goals of the campaign and effectively managing the work assigned. Your primary objective will be to ensure that your team completes the assigned tasks within the specified time frame and with minimal disruptions. The success of a Team Leader is directly correlated to the performance of their team. Your responsibilities will include: - Supervising the daily operations of the call center. - Establishing clear team objectives and deadlines. - Monitoring and reporting on the performance metrics of the team. - Providing motivation and guidance to team members. - Assigning campaigns to agents and managing call volumes. - Monitoring agent performance on an hourly basis. - Conducting call audits and providing feedback to agents verbally. This role requires strong leadership skills, effective communication, and the ability to drive team performance towards achieving desired outcomes. The ideal candidate will be proactive, detail-oriented, and capable of working in a fast-paced environment to ensure the success of the call center operations.,
Role Overview: As a Call Center Team Lead, your main focus will be on achieving the goals of the campaign and effectively managing the work assigned. Your primary objective will be to ensure that your team completes the assigned tasks within the specified time frame and with minimal disruptions. The success of a Team Leader is directly correlated to the performance of their team. Key Responsibilities: - Supervising the daily operations of the call center. - Establishing clear team objectives and deadlines. - Monitoring and reporting on the performance metrics of the team. - Providing motivation and guidance to team members. - Assigning campaigns to agents and managing call volumes. - Monitoring agent performance on an hourly basis. - Conducting call audits and providing feedback to agents verbally. Qualifications Required: - Strong leadership skills. - Effective communication abilities. - Ability to drive team performance towards achieving desired outcomes. - Proactive and detail-oriented. - Capable of working in a fast-paced environment. (Note: No additional details of the company were provided in the job description.),
As a call center team lead, your role will depend on the goals of the campaign and the nature of the work assigned. Your primary objective is to ensure the successful completion of assigned tasks for your team within the specified time frame and with minimal setbacks. It is essential to understand that the performance of your team is a reflection of your own performance. - Oversee the day-to-day operation of the Samvad Kendra (call center). - Establish clear team goals and set deadlines for achieving them. - Monitor the team's performance and provide regular reports on performance metrics. - Motivate and lead team members to achieve their best potential. - Assign campaigns to agents and manage call volumes effectively. - Conduct hourly performance checks of agents to ensure productivity. - Conduct call audits with feedback sessions to improve performance. - Previous experience in a call center environment. - Strong leadership and motivational skills. - Excellent communication and interpersonal abilities. - Ability to set clear goals and deadlines for the team. - Proficiency in monitoring and evaluating team performance. - Experience in conducting call audits and providing constructive feedback. Please note that the job locations for this position are spread across various districts in Uttar Pradesh.,