Team Leader - Call Centre

Job description Job description TEAM LEADER – CALL CENTRE - Outbound Looking for Multilingual candidates - Mandatory). Should have prior experience handling outbound process. Telephone etiquette with call quality adherence First Call Resolution (FCR) of enquiry calls Average wait time of patients during the call (Call holding) Call transfer rate Customer call frequency Turn around time Shrinkage control Quality of the transactions Schedule adherence Delegation and responsible for efficiency of the work by the team and day to day operations On the Job training for new joinee Forming good rapport with the team to perform their job roles Resolving issues/ conflicts among the team members Ensuring team bonding and team interaction as to avoid attrition happening on the grounds of dissatisfaction in the team Motivate and encourage staff through positive communication and feedback MIS reporting as well as optimum utilization of resources & system Looking for Multilingual candidates - Mandatory). Should have prior experience handling outbound process. For Job Opportunities Contact HR @ 9952065212/7358220777 Job Type: Full-time Benefits: Health insurance Life insurance Provident Fund Schedule: Day shift Experience: TL Outbound Call Centre: 4 years (Preferred) *Speak with the employer* +91 9952065212 Job Types: Full-time, Permanent Job Types: Full-time, Permanent, Fresher Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Work Location: In person Speak with the employer +91 9952065212