Team Lead

TEAM LEADER

Taskus - Gurugram and Noida

No of Positions - 20

Requirements - 2+ yrs of exp as TL in Only international process (BPO only)

Notice Period- Immediate Joiners

Salary - As per the market standards

Contact - details are given below

Imagine yourself going to work with one thing on your mind: to provide the best

customer experience to your clients. As you look at your tasks for the day, you should

be able to drive the performance of teammates in order for them to continuously hit

their goals. You must be able to coach and manage the teammates under your

supervision and act as a bridge between your teammates and the other departments.

Being a Team Leader, you will manage the day-to-day planning and operations of your

team. This includes making sure that each of your Teammates delivers on their Service

Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs). As Team

Leader, you are in charge of managing the team and making sure everyone adheres to

their schedules.

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with

college or vocational school graduation as a qualification and has at least one (1) year

of relevant Team Leader experience in BFSI managing at least 10+ teammates while

working in a customer support role within an outsourcing or similar company. We need

someone with excellent verbal and written communication skills along with

above-average technical know-how.

If you have previous experience working on the phone, email, and live chat customer

support roles, then that’s a plus in your favor. If you’re familiar with E-Commerce,

Customer service, or any other tools; flexible, and willing to work different shifts - then

we want to talk to you.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy

your career with us!

Call me at 8054935126

Job Types: Full-time, Permanent

Pay: Up to ₹700,243.13 per year