Team Lead/ Sr. Team Lead (AR - RCM)

Kindly Contact 9971047487 / 9953910998

Role & responsibilities

Hands-on experience in handling operational activities and managing teams

Timely escalations to mitigate risk of losing clients

Oversee daily AR operations, ensuring timely and accurate billing, invoicing, and collections.
Monitor and manage outstanding receivables, following up on overdue accounts.

Preparing process related documents including but not limited to process updates, reference document

Performance evaluation of team members, identifying performance gaps and timely escalations to the HR

Overseeing the activities and performance of your team by tracking goals, setting individual targets, and facilitating the ongoing training of the members

Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points

Work on feedback from the clients share and celebrate positive reviews and identify the cause and resolve it in case of negative reviews

Promoting the organization's services

Understand our ideal customers and how they relate to our services

Preferred candidate profile

Bachelors degree is mandatory

Candidates with excellent written and verbal communication skills and good academic background

The business is aligned with US business hours, therefore working in night shifts or 24 hrs rotational shifts in India is compulsory

Candidates with 1 years of experience as an TL or AM from BPO/KPO industry

Tech savvy, creative and research skills will be highly appreciated.

Experience in customer relationship management

Experience in managing and directing a team

Good analytical skills with a detail oriented mindset

Perks and benefits

Health Insurance Coverage

Disability Insurance

Leave Encashment

Sat & Sun fixed weekend off

Reward & Recognition

Employee Engagement

Paid holidays and sick time