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Team Lead Smart Support

5 - 10 years

0 Lacs

udaipur rajasthan

Posted:3 days ago| Platform: Shine logo

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Skills Required

css coaching understanding delivery of customer contracts indepth understanding of all technical aspects of software application learning development of team members resolving issues proactively by using analytical techniques lead coordinate allocate incidents requests timely submission of sla performance reports collaborate with the development team marketfacing team the customers ensuring compliance for data security management continuous process improvement by various tools techniques mentoring others maintaining good relationships with customers vendors e

Work Mode

On-site

Job Type

Full Time

Job Description

Would you like to join our Technical Service Team to lead and deliver service excellence We have an exciting opportunity for the position of Team Lead Smart Support DCC (Services) at our BIA location in Udaipur. As a Team Lead, your responsibilities will include understanding and delivering customer contracts, ensuring and resolving customer tickets correctly and completely in an effective and time-bound manner. You will be required to have an in-depth understanding of all technical aspects of software and applications used to deliver technical services to resolve customer issues. Additionally, you will be responsible for the learning and development of team members, resolving issues proactively using analytical techniques, and leading, coordinating, and allocating incidents and requests. You will also be expected to submit SLA and performance reports, invoice supporting data, and any ad-hoc analysis reports in a timely manner. Collaboration with the development team, CSS, market-facing team, and customers to solve recurring problems and ensure root cause analysis is essential. Ensuring compliance for Data Security Management and continuous process improvement through various tools and techniques are also key aspects of the role. The ideal candidate for this position should have a B.Tech./B.E. degree in IT/CS and possess 5 to 10 years of experience in leading a customer service desk team in an IT environment. Experience with coaching or mentoring others is desirable. Additionally, the candidate should have a proven ability to maintain good relationships with customers and vendors, engage and negotiate effectively with people, and be experienced with service desk software, including operating systems and MS Office.,

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