Team Lead - Service

You will be responsible for managing a team of 15-20 Service Field Service Engineers (FSEs) and ensuring their performance meets the required standards. Your key responsibilities will include: - Managing SLAs for ticket closures of both proactive and reactive merchant issues, particularly those related to devices. - Handling material management processes from the hub to FSE, including forward and reverse logistics. - Utilizing your upselling skills to drive additional revenue for the company. - Demonstrating strong analytical and data management capabilities. - Adopting a trainer mindset to mentor and develop the team members. To qualify for this role, you should meet the following criteria: - Possess a strong background in service-related roles. - Have experience in industries such as DTH, Broadband, Consumer Electronics, etc. - Demonstrate knowledge of the local market. - Exhibit a strong understanding of stock handling and inventory management practices.,