Home
Jobs
Concentrix logo

Team Lead - Semi Technical

4 - 9 years

4 - 8 Lacs

Hyderabad

Posted:2 weeks ago| Platform: Naukri logo

Apply

Skills Required

Customer Support semi technical Customer Service Technical Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

ROLE: Team Leader DESIGNATION: Team Leader LOCATION: Hyderabad YEARS OF EXPERIENCE : 8 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: We are seeking a Team Leader to lead a team of customer service representatives. 1. Manage team performance and metrics 2. Provide coaching and guidance to team members 3. Ensure customer satisfaction and resolve escalations 4. Collaborate with internal teams to improve products and services 5. Develop and implement team strategies and initiatives Key skills and knowledge: 1. Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) 2. Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) 3. Ability to prioritize and manage tasks within a fast-paced environment 4. Typing speed of 55 WPM and accuracy of 95% 5. Strong leadership and management skills Educational Qualification :Graduation

More Jobs at Concentrix

Digital Transformation - Pune (WFO)

Pune

6 - 11 yrs
|

INR 16 - 20 Lacs

Process Mapping Specialist:

Pune

5 - 7 yrs
|

INR 4 - 4 Lacs

Team Leader

Bengaluru

8 - 13 yrs
|

INR 10 - 15 Lacs

Payroll System Administrator

Gurgaon

3 - 5 yrs
|

INR 3 - 4 Lacs

AI Engineering - Tech Lead

Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata

3 - 4 yrs
|

INR 10 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Customer Support Interview Now

My Connections Concentrix

Download Chrome Extension (See your connection in the Concentrix )

chrome image
Download Now
Concentrix
Concentrix
www.concentrix.com

Business Process Outsourcing

Irving

250,000+ Employees

349 Jobs

    Key People

  • Chris Caldwell

    President and CEO

  • Kathy F. Hargrove

    Chief Financial Officer

RecommendedJobs for You

Concentrix logo

Team Lead - Semi Technical

Concentrix

Hyderabad

IntouchCX logo

Bpo Team Lead

IntouchCX

Hyderabad

Concentrix logo

Team Leader

Concentrix

Kolkata

Witbloom Training & Placement logo

Team Lead - Claims adjudication | US Healthcare process

Witbloom Training & Placement

Nagpur

DHL Global Forwarding Shared Services India LLP logo

Team Leader - Operations

DHL Global Forwarding Shared Services India LLP

Mumbai

Sutherland logo

Opening For Team Lead - Content Moderation/Trust&Safety

Sutherland

Hyderabad

Bharat Mumbai Container Terminals logo

Executive / Senior Executive Supervisor(Reefer Operations) -PSA India

Bharat Mumbai Container Terminals

Navi Mumbai

TM Inputs Services logo

Deputy Operations Manager For Organic farming @Solan, HP

TM Inputs Services

Solan

Zest Hr Services logo

Team Leader - International Voice

Zest Hr Services

Hyderabad

Creative Indians logo

Team Leader International Voice Process BPO Pune Immediate Joiners

Creative Indians

Pune