Team Lead - Semi Technical

ROLE: Team Leader DESIGNATION: Team Leader LOCATION: Hyderabad YEARS OF EXPERIENCE : 8 Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and key responsibilities: We are seeking a Team Leader to lead a team of customer service representatives. 1. Manage team performance and metrics 2. Provide coaching and guidance to team members 3. Ensure customer satisfaction and resolve escalations 4. Collaborate with internal teams to improve products and services 5. Develop and implement team strategies and initiatives Key skills and knowledge: 1. Minimum 12 months of semi-technical customer service experience with chat and email support (Application support/ISP support/ Device support & Device Management/Peripheral support/Product Support/ICT trainer or coach) 2. Excellent written and verbal communication skills (B2/C1 CEFR Standard at minimum) 3. Ability to prioritize and manage tasks within a fast-paced environment 4. Typing speed of 55 WPM and accuracy of 95% 5. Strong leadership and management skills Educational Qualification :Graduation