Team Lead – SAP Support & Operations

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Summary:

Seeking an experienced and proactive Team Lead to manage SAP Support & Operations for a key automotive role. The role involves leading a member team, ensuring timely resolution of SAP issues (L1.5), maintaining SLAs, and managing client relationships and operational reporting.

Key Responsibilities:

• Lead and mentor the SAP support team with a focus on performance and development
• Oversee daily operations and ensure issue resolution within SLAs
• Act as a primary point of contact for the client, managing communication, governance, and billing coordination
• Prepare monthly performance reports and contribute to service improvement initiatives

Requirements:

• Bachelor’s in IT/Computer Science
• 5–6 years of SAP support experience, including team leadership
• Strong SAP operations knowledge and client-facing experience
• Excellent communication and problem-solving skills
• Experience in the automotive/manufacturing sector preferred

Interested candidates are requested to share their updated resume at