Team Lead - Quality Analyst

5 - 7 years

1 - 4 Lacs

Posted:1 day ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Chennai
Team Lead - Quality Analyst

Requirements

1

Experience

6

Process

Physician/Hospital Billing

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Job Categories

Physician/Hospital Billing

Job Type

Full Time

Job Location

Chennai

Requirements


  • Identify top critical error in the process, create case study for each error & no. of touches and present it to the stakeholders.

  • Derive Action plan to reduce the error rate in the process.

  • Expert in Hospital & Physician AR process. Should be doing Super audits.

  • Develop Process / audit checklist - Create audit parameters for each process / team. Identify fatal & non-fatal errors.

  • SOP - Involve QAs & Ops leads in creating the SOPs for the process.

  • RCA - Identify Root cause & action plan for internal & external errors / issues.

  • Training - Monitor the effectiveness of training (Internal & OJT). Identify frequent errors and provide input for training.

  • Huddle - Participate in team huddle & meetings

  • Knowledge agreement analysis - Conduct calibration sessions. Analyze gaps and take corrective action.

  • Continuous Quality improvement program - Discuss the project / client-based errors / issues in the forum.

  • Emails & client meetings - Respond to all Ops emails and act on the issues. Participate in customer calls.


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