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Cognizant
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Team Lead - P&C

Team Lead - P&C

Cognizant

7 - 11 years

0 Lacs

haryana

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

claim investigation customer service team management data analysis communication interpersonal skills regulatory compliance leadership property casualty insurance problemsolving

Work Mode

On-site

Job Type

Full Time

Job Description

You are a highly skilled and experienced Team Lead within the RTR-Reinsurance domain, with 7 to 10 years of experience in customer service in the insurance sector. Your role entails a deep understanding of claim investigation and property & casualty insurance. The position offers a hybrid work model with rotational shifts. As a Team Lead, you will be responsible for leading a team of customer service representatives in the P&C division, ensuring the delivery of high-quality service. You will oversee daily operations, provide guidance to resolve complex customer issues, and monitor team performance to enhance efficiency. Collaboration with other departments is essential to ensure seamless service delivery and customer satisfaction. Regular training sessions will be conducted to keep the team updated on industry trends and best practices. Your role involves analyzing customer feedback, developing action plans for improvement, ensuring compliance with regulatory requirements and company standards, and presenting reports on team performance and customer satisfaction metrics. You will also contribute to the development and implementation of new processes and systems to enhance service delivery. Creating a positive and collaborative team environment is crucial for achieving common goals. To qualify for this position, you must possess a minimum of 7 years of customer service experience in the insurance domain, expertise in claim investigation and property & casualty insurance, strong leadership and team management skills, and proficiency in analyzing data. Excellent communication and interpersonal skills, adaptability to a fast-paced environment, and a commitment to continuous learning are essential. Moreover, you should be adept at collaborating with cross-functional teams, problem-solving, and handling complex customer issues. Experience in preparing and presenting performance reports, proactive identification of areas for improvement, and implementing solutions are also required. You should have knowledge in Ceded/Assumed premium/Commission, Quota share, and experience with Bordereau to excel in this role.,

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Team Lead - P&C