Team Lead - Outbound Contact Centre

Role Overview: You will be responsible for leading a team and providing excellent leadership, coaching, and mentoring to team members. Your key focus will be on setting goals and ensuring their achievement, while also collaborating effectively with internal and external teams/stakeholders. You must have the ability to manage challenging situations and demonstrate a strong team player mentality. Key Responsibilities: - Demonstrate excellent leadership skills in managing the team - Act as a mentor to team members, providing guidance and support - Set clear goals for the team and ensure their achievement - Handle multiple tasks accurately and efficiently - Collaborate effectively with internal and external teams/stakeholders - Manage challenging situations and be willing to go the extra mile for success Qualifications Required: - Strong leadership skills with the ability to coach and mentor others - Excellent multitasking abilities with a focus on task accuracy - Effective collaboration skills with both internal and external teams/stakeholders - Ability to manage challenging situations and demonstrate a team player mentality,