Team Lead Operations

Role Overview: As a Team Lead at Ecorgy Solutions, you will supervise, mentor, and empower your team to ensure smooth day-to-day operations, timely task completion, and exceptional service standards. You'll play a key role in monitoring performance, resolving operational issues, and driving process improvements while fostering a collaborative team environment. Key Responsibilities: - Supervise and support day-to-day team operations, ensuring smooth workflow and task completion. - Monitor SLAs, allocate daily tasks, track productivity, and maintain operational timelines. - Ensure deliverables are completed accurately and on time. - Facilitate effective communication between onsite and offshore teams. - Support and resolve operational queries efficiently. - Identify opportunities for process improvements and implement best practices. - Conduct regular team meetings, address concerns, and support team performance initiatives. - Collaborate with cross-functional teams to ensure adherence to operational protocols. - Demonstrate accountability, ownership, and leadership in operations. Qualification Required: - Bachelors degree or equivalent. Additional Details: Ecorgy Solutions is redefining home health operations by ensuring seamless coordination, superior service delivery, and process excellence. The company is offering EPF, Group Mediclaim policy (after 6 months), Gratuity, performance-based rewards & growth opportunities, professional development & mentorship programs, and a collaborative, growth-oriented work culture. If you have 7-10 years of experience in home health operations, healthcare, or a similar environment, with prior team leadership experience preferred, strong English communication and interpersonal skills, and are willing to work night shifts (9:30 PM - 6:30 AM) from the office at Elippode, Trivandrum, then Ecorgy Solutions welcomes you to enhance your leadership and operational management skills in a dynamic, fast-paced environment.,