Team Lead( international voice process)

Hiring for Team Lead

International voice experience is mandate.

Banking Fin Tech process

Good communication is proffered.

Location: Mumbai (Malad)

Responsibilities

• Customer Support:

  Handle inbound and outbound calls to assist international customers with inquiries and concerns about products or services.

• Issue Resolution:

  Troubleshoot problems, resolve customer complaints, and escalate priority issues to the appropriate team.

• Information Provision:

  Provide accurate information about product specifications, pricing, and any other necessary details to customers.

• Record Keeping:

  Maintain accurate customer records and update information in the system as required.

• Sales/Upselling:

  In some roles, promote or upsell products and services to customers.

• Adherence to Policies:

  Follow company policies, procedures, and quality standards.

Key Skills

• Excellent Communication:

  Strong verbal and written communication skills in English are essential for clear and professional interactions with international customers.

• Customer Service Orientation:

  A strong focus on providing excellent customer service and building rapport.

• Problem-Solving:

  The ability to analyze issues, find effective solutions, and provide appropriate support.

• Patience and Empathy:

  Exercise tact, patience, and empathy when dealing with customer queries and complaints.

• Adaptability:

  The ability to adapt communication style to suit different customer profiles in a fast-paced environment.

Work Environment

• Call Centers:

  Many international voice process roles are based in call centers, though remote work opportunities may also exist.

• International Markets:

  The role involves interacting with customers from overseas markets, often requiring rotational or night shifts to align with their time zones.

• Team-Oriented:

  Works as part of a team to achieve individual and overall team targets for customer satisfaction and productivity.

Contact : ramya.ramya1@teleperformancedibs.com

Ph No: 8050980644

Best regards

Ramya V