Team Lead (Healthcare)- International BPO

5 - 10 years

6 - 8 Lacs

Posted:3 days ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

- Manage a team of customer service representatives.
- Monitor shrinkage rates and implement strategies to reduce attrition and improve CSAT scores.- Analyse AHT metrics to optimize team performance and identify areas for improvement.

Required Candidate profile

-On paper experience as a Team Leader-Strong oral and written communication skills-Candiates should have Healthcare experienceCall or Whatsapp @ 8453399504/ 8723051470 / 9387861694 / 6002281943.

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Turiyam Consultancy logo
Turiyam Consultancy

Consulting

New York

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