Team Lead

Objectives of this role

• Identify, track, manage, and investigate delinquent customer accounts
• Work closely with customers to negotiate payment arrangements
• Cultivate working relationships with customers, guiding them through the repayment process
• Follow up with customers to ensure payments are made in a timely manner
• Use databases to monitor and update outstanding accounts
• Keep records of all customer communications to build individual debtor cases

Responsibilities

• Identify customers with outstanding debts
• Contact and track debtors, encouraging timely repayment
• Handle customer questions, complaints, and inquiries
• Create and implement debt collection courses of action
• Negotiate specific payment plan arrangements with debtors
• Investigate discrepancies to resolve outstanding customer accounts

Skills and qualifications

• Outstanding interpersonal skills
• Strong organizational skills
• Clear, persuasive verbal and written communication
• Excellent negotiation skills
• Problem-solving mindset
• Professional phone etiquette

Preferred qualifications

• Customer service experience
• Knowledge of debt collection legal requirements
• Strong time-management skills
• Database management skills
• Experience working in a deadline-driven environment
• Account management experience

Job Type: Full-time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Paid time off

Work Location: In person