Team Lead- Gandhinagar, Gujrat

TELUS Digital -

0 years

3 - 6 Lacs

noida

Posted:3 weeks ago| Platform: GlassDoor logo

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Skills Required

communication support reports management staffing monitoring coaching planning

Work Mode

On-site

Job Type

Part Time

Job Description

Opeartions Team Lead for Gandhinagar Location

Responsibilities:

Client facing experience is a must.
Effective communication and support from staff members to develop specific reports, findings, or actions
Meet with Upper management once per day to discuss Important Topics
Attend all applicable meetings with the client.
Responsible for staffing and defining the number of replacement agents needed
Ensure supervisors attend weekly calibration.
Follow up on supervisor's monitoring (coaching and triads)
Have monthly Focus groups with teams to evaluate team satisfaction
Responsible for staff and agent motivation, planning, and execution (pulse check).

Knowledge

English B1:
Verbal and written comprehension
Appropriate use of language

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