Team Lead - Customer Relationship Executive (Pre Sales)

As a Customer Relationship Team Lead in the real estate industry, you will be responsible for leading, mentoring, and supervising a team of Customer Relationship Executives during the pre-sales process. Your role will involve monitoring team performance, providing regular coaching, and supporting skill development. You will collaborate with sales and marketing teams to align pre-sales strategies and lead management, driving customer engagement initiatives to enhance lead conversion and customer satisfaction. Additionally, tracking and analyzing team KPIs, preparing performance reports, ensuring compliance with company policies and real estate regulations, handling escalations, and complex customer queries effectively are key aspects of this role. Your involvement in recruitment and training of new team members will also be crucial. To excel in this role, you should possess a Bachelor's degree or equivalent experience in Business, Marketing, or Real Estate, along with 3-5 years of experience in pre-sales or customer relationship roles within real estate, including at least 1 year in a team lead or supervisory capacity. Strong leadership, communication, and interpersonal skills are essential, as well as familiarity with CRM tools and sales processes. Your ability to motivate and manage a team towards targets, coupled with a problem-solving mindset and a customer-focused approach, will be critical to your success. This is a full-time, permanent position suitable for individuals with a fresh perspective. The benefits include health insurance, paid sick time, and Provident Fund. The work schedule entails day shift, fixed shift, and morning shift options, with additional perks such as performance and yearly bonuses. Proficiency in English is preferred, and the work location is in person. If you are interested in this opportunity, please speak with the employer at +91 9751110296. The application deadline is 18/06/2025.,