Posted:4 hours ago|
Platform:
Work from Office
Full Time
As a Customer Growth Team Leader, you will be working with customers and the team.
You will be responsible for onboarding and providing customer support and exceptional
customer service. The job requires an intimate knowledge of the product features and
capabilities and the capacity to effectively train new customers and to troubleshoot
problems. You will also be responsible for leading the customer growth team, conducting
one on ones with other team members, analyzing churn and usage data and developing
best practices for our customers.
Train customers over the phone and face to face sessions
Troubleshoot problems and provide solutions
Effectively plan and execute visits and calls through the team
Identify and assess customers' needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods and
tools in a timely fashion
Handle complaints, provide appropriate solutions within time limits and follow up
to ensure resolution
Follow communication procedures, guidelines and policies
Keep records of customer interactions, enquiries and concerns
Provide timely feedback to the company regarding service issues, bug issues or
customer concerns
Lead team meetings and conduct monthly one on ones with CG team
Analyze churn and usage data
Work closely with other geos CG team in to solve problems collaboratively
Set and drive targets
Vbeyond Corporation
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