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Coppergate
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Team Lead

Team Lead

Coppergate

2 - 5 years

2 - 6 Lacs

bengaluru

Posted:None| Platform:

Apply

Skills Required

team handling escalations renewals

Work Mode

Work from Office

Job Type

Full Time

Job Description

Drive amazing post-sales experiences for our premium

members.

• Mentor your team like a pro and help them hit those

targets.

• Keep an eye on the biggies—CSAT, AHT, SLA,

shrinkage, attrition & more.

• Handle tough customer escalations with grace (and

maybe a smile).

• Review numbers, trends, and dashboards like a true

data ninja.

• Keep the energy high, the team motivated, and

attrition low.

• Continuously tweak and upgrade processes to make things smoother.

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Coppergate

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