Posted:1 week ago|
Platform:
Work from Office
Full Time
We're Hiring Team Coach(Sales)
ROLE : Team Coach
Week Off: 2 Rotational Week Offs
Age Criteria: 25 – 31 Years
Location: ICICI Lombard,6th Floor, Varun Towers II, Begumpet, Hyderabad.
Salary : Upto 5.5 LPA
Business Responsibilities:
Manage performance parameters such as Quality, Attrition, Unplanned Shrinkage, Schedule Adherence, AHT, FCR, NPS etc. as per set standards for team of 15-20 TSOs
Required Qualifications:
Full-time Graduation.
Experience: Min 2-3 years TL Experience into sales.
Skills & Process Knowledge:
Attrition Management and Control
Team Handling & BQ Management
Shrinkage Management and Control
Call Flow Analysis and Handling
Clear Understanding of KPIs and KRAs
Analytical Thinking &Decision Making
MIS Reporting & Understanding of CSAT, Quality Score, AHT, SLA
Language Skills:
English (Full Professional Proficiency)
Hindi (Full Professional Proficiency) (Mandatory).
Contact person: Pramod
Only what's app: 8108014045.
Email id: kumar.pramod@icicilombatd.com
ICICI Lombard
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