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3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
As a Knowledge Base Analyst with our partner, a technology-led manufacturer, your primary role will involve bringing structure, accuracy, and scalability to the internal technical support knowledge base. Your goal is to consolidate internal content into a reliable source within Salesforce, enabling Tech Support agents to resolve customer issues efficiently. You will be responsible for organizing content, identifying gaps, and ensuring that troubleshooting guides and SOPs are clear and reliable. Your efforts will directly contribute to improving agent response time, customer satisfaction, and operational efficiency. Key Responsibilities: - Own and manage the internal knowledge base in Salesfo...
Posted 2 days ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a PIM Architect at our client's company, you will play a crucial role in leading the design and optimization of the Product Information Management (PIM) system. Your responsibilities will include: - Leading the architecture and strategy of the PIM system to ensure alignment with business requirements and data management needs. - Designing and implementing scalable, flexible, and efficient PIM systems that seamlessly integrate with platforms like eCommerce, ERP, CMS, and external data sources. - Defining data models, taxonomies, workflows, and processes to maintain high-quality, consistent product information. - Overseeing the integration of PIM systems with external platforms to ensure sm...
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
As a highly skilled and motivated Senior Content Taxonomy Analyst at Autodesk, you play a crucial role in designing, developing, and maintaining ontologies and taxonomies that drive the content strategy and underpin the content management platform. Your responsibilities include collaborating with subject matter experts to gather requirements, define scope, and ensure the accuracy and completeness of knowledge models. You will apply semantic web standards and technologies such as RDF, OWL, and SKOS to build robust and scalable ontologies. Key Responsibilities: - Develop and implement a comprehensive content taxonomy strategy aligning with business goals and user needs - Define content types, ...
Posted 1 month ago
5.0 - 7.0 years
30 - 40 Lacs
mysuru, bengaluru
Work from Office
Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are looking for an experienced Knowledge Manager with strong technical writing skills to create and manage our product knowledge base, FAQs, and AI-driven support content. This role will directly contribute to the success of our AI agentic L1 support systems , enabling up to 60% case resolution through automation and self-service . The ideal candidate will combine the structured communication skills of a technical writer with the strategic mindset of a knowledge leader. Key Responsibilities Knowledge Base & Documentation: Create, structure, and maintain product documentation, FAQs, and process guides in a clea...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
karnataka
On-site
As a PIM Architect at our client's organization, you will play a crucial role in leading the design and optimization of the Product Information Management (PIM) system. Your responsibilities will include ensuring that the architecture and integrations of the PIM system align with the business objectives, drive operational efficiencies, and enhance product data management. You will be responsible for shaping the technical strategy and overseeing the overall structure of the PIM ecosystem. Your key responsibilities as a PIM Architect will include leading the architecture and strategy of the PIM system to meet business requirements and data management needs. You will design and implement scalab...
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
You have more than 8 years of experience in data architecture, large-scale data modelling, database design, and business requirements analysis. You are a Data Migration expert and must work alongside the Senior Data Lead/Architect to develop the Migration Framework/scripts. Your responsibilities include overseeing the overall data architecture for all areas and domains of the enterprise, such as data acquisition, ODS, data warehouse, data provisioning, and ETL. You gather and analyze business data requirements and model these needs. You possess an expert-level understanding of relational database concepts, dimensional database concepts, database architecture and design, ontology, and taxonom...
Posted 1 month ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
The Knowledge Management Strategist (KMS) contributes to the development of Knowledge Management (KM) strategies, assesses critical elements of new KM opportunities, and influences the evolution of existing KM solutions. You align priorities and outcomes with the Senior Knowledge Management Strategist, driving assessment, design, development, and implementation of solutions or solution components with strategic and holistic thinking to maximize value and impact. The role is based in the UK (remote), Ireland (Hybrid), or India (Hybrid). Your major accountabilities include: - Supporting the strategy lead in driving problem statement, use case, and value proposition development. - Defining busi...
Posted 1 month ago
8.0 - 12.0 years
0 Lacs
karnataka
On-site
As a Data Migration Architect with more than 8 years of experience in data architecture, large-scale data modelling, database design, and business requirements analysis, you will play a crucial role in developing the Migration Framework and scripts in collaboration with the Senior Data Lead/Architect. Your responsibilities will include overseeing the overall data architecture for various domains of the enterprise such as data acquisition, ODS, data warehouse, data provisioning, and ETL processes. You will be required to gather and analyze business data requirements, model these needs, and set standards for data management while analyzing the current state and conceiving the desired future st...
Posted 1 month ago
3.0 - 7.0 years
0 - 0 Lacs
goa
On-site
Welcome to Frontline Managed Services, where innovation, technology, and efficiency converge to redefine the landscape of IT, Financial, and Administrative Managed Services for legal and professional service firms. As pioneers in the industry, we are driven by a relentless commitment to excellence. Join Our Team and Be a Catalyst for Change! In this role, you will play a critical part in shaping how information is created, organized, and shared across our enterprise. Your efforts will help build and maintain a high-impact knowledge base in ServiceNow, delivering accessible, user-friendly technical content to support teams and end users worldwide. Your responsibilities will include re-writing...
Posted 2 months ago
3.0 - 7.0 years
0 Lacs
karnataka
On-site
You are a highly skilled and motivated Senior Content Taxonomy Analyst who will be responsible for designing, developing, and maintaining ontologies and taxonomies that drive the content strategy and underpin the content management platform. Your role is crucial in ensuring that information is organized, accessible, and effectively utilized across the organization. As a Senior Content Taxonomy Analyst, you will collaborate with subject matter experts to gather requirements, define scope, and ensure the accuracy and completeness of knowledge models. You will apply semantic web standards and technologies such as RDF, OWL, and SKOS to build robust and scalable ontologies. You will develop and i...
Posted 3 months ago
5.0 - 10.0 years
5 - 10 Lacs
Bengaluru, Karnataka, India
On-site
Responsibilities Knowledge Management Strategy & System Ownership: Develop, define, and execute a comprehensive knowledge management (KM) strategy aligned with business objectives, identifying key knowledge needs and gaps. Own and administer the knowledge management system (KMS) or platform, ensuring its optimal functionality, usability, and integration with other tools (e.g., CRM, ITSM). Drive the adoption and utilization of the KMS across relevant departments and teams. Content Development & Curation: Oversee the creation, review, and publication of high-quality, accurate, and relevant knowledge articles, FAQs, guides, troubleshooting steps, and other documentation. Work closely with Subje...
Posted 3 months ago
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