Unilog

Job Types: Full Time Job Locations: Mysore/Bangalore/WFH About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Unilog’s Mission Statement At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth. Job Title: CloudOps Engineer Job Summary: As a CloudOps Engineer specializing in Google Cloud Platform (GCP), you will be responsible for designing, implementing, and maintaining highly scalable and reliable systems. You will collaborate with development teams to ensure that applications are designed with reliability and performance in mind. Your primary focus will be on automation, monitoring, incident response, and capacity planning to achieve high availability and optimal performance on GCP. Job Title: CloudOps Engineer – L1 Support We are seeking a skilled and experienced CloudOps Engineer to join our Cloud Operations team. In this role, you will be responsible for maintaining and optimizing our SaaS-based ECommerce platform’s infrastructure and ensuring high availability, scalability, and performance. Key Responsibilities Manage and maintain robust and scalable infrastructure on Google Cloud Platform (GCP) Manage and optimize containerized applications using Docker and Kubernetes in GKE clusters Configure and maintain GCP networking components, including VPCs, Cloud Routers, Cloud NAT, VPC Peering, VPN, and PSC Implement and manage security measures using GCP Cloud Armor, VPC Firewall rules, and IAM Ensure high availability and performance of database systems, including Oracle, MySQL, and PostgreSQL Monitor and maintain Java-based applications Implement and manage load balancing solutions using Google Load Balancers Optimize cloud storage solutions and data transfer processes Conduct capacity planning and performance tuning Implement and maintain monitoring and alerting systems using Site24x7 Participate in on-call rotations to provide 24/7 support for critical systems Collaborate with development teams to improve application reliability and performance Automate operations and infrastructure management tasks Requirements Bachelor’s degree in Computer Science, Engineering, or a related field 4+ years of experience in CloudOps or DevOps roles Strong experience with Google Cloud Platform services and best practices Proficiency in managing Linux systems, particularly Ubuntu and Rocky Linux Expertise in containerization technologies (Docker) and orchestration (Kubernetes) In-depth knowledge of networking concepts and GCP networking components Strong scripting and automation skills (e.g., Python, Bash, Terraform, Chef, Ansible) Experience with APM/monitoring tools, preferably Site24x7 Excellent problem-solving and troubleshooting skills Strong communication and collaboration abilities Ability to work in a fast-paced, dynamic environment Preferred Qualifications GCP Professional Cloud Architect or Professional Cloud DevOps Engineer certification Experience with CI/CD pipelines and tools (e.g., Jenkins, GitLab CI) Knowledge of infrastructure-as-code tools (e.g., Terraform, Ansible) Familiarity with microservices architecture Experience with log management and analysis tools Benefits Competitive salary and benefits package. Opportunities for professional development and training. Collaborative and innovative work environment. Health and wellness programs. Show more Show less

We are looking for a seasoned Senior ColdFusion Developer with a strong background in ERP system integration. You should have a deep understanding of ColdFusion, particularly the 2023 version, and significant experience in designing and implementing ERP integration solutions. Your responsibilities will include leading the design, development, and maintenance of complex ColdFusion applications to ensure they meet project requirements. You will also oversee and refine ERP system integrations to enhance application functionality and interoperability across platforms. To excel in this role, you must have extensive experience (7+ years) in developing and maintaining sophisticated ColdFusion applications, with a focus on the 2023 version. Additionally, you should possess strong proficiency in integrating various ERP systems using JSON, XML, and custom APIs to optimize system performance and connectivity. Advanced skills in JavaScript and MySQL are essential, along with a proven track record of managing robust database systems and creating dynamic web functionalities. You should also demonstrate exceptional problem-solving abilities, excellent communication skills, and a proven aptitude for collaborating effectively within a team environment. You will collaborate closely with project managers, designers, and other developers to ensure timely project delivery and adherence to specifications. Committing to writing clear, efficient, and well-documented code that meets the highest industry standards is crucial. You will proactively identify and address issues within applications, devising solutions to enhance system performance. Maintaining clear and consistent communication with team members and stakeholders, providing regular updates on project status, is essential. You will also be responsible for performing meticulous testing of all developed code to ensure the highest quality standards before deployment. Additionally, maintaining comprehensive documentation of development processes and codebases to support easy reference and facilitate smooth onboarding of new team members is required.,

Job Category: Solution Delivery Job Types: Full Time Job Locations: Mysore/Bangalore/Remote About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Unilog’s Mission Statement At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth. Designation:- Knowledge Manager Location: Bangalore/Mysore/Remote Job Type: Full-time Department: Solution Delivery About The Role We are looking for an experienced Knowledge Manager with strong technical writing skills to create and manage our product knowledge base, FAQs, and AI-driven support content. This role will directly contribute to the success of our AI agentic L1 support systems , enabling up to 60% case resolution through automation and self-service . The ideal candidate will combine the structured communication skills of a technical writer with the strategic mindset of a knowledge leader. Key Responsibilities Knowledge Base & Documentation: Create, structure, and maintain product documentation, FAQs, and process guides in a clear, concise, and user-friendly manner. Technical Writing Excellence: Translate complex technical concepts into simple, customer-friendly explanations, ensuring accessibility for both technical and non-technical users. AI Agent Enablement: Fine-tune AI-driven responses and optimize Freshworks AI (Freddy AI) capabilities to improve automated L1 resolution rates. Content Governance: Define content standards, editorial style guides, and workflows to ensure accuracy, consistency, and version control. Customer Query Analysis: Analyze recurring support queries, identify content gaps, and refine knowledge assets for better case deflection. Collaboration: Work closely with product managers, engineers, and customer support teams to ensure documentation reflects the latest updates. Performance Tracking: Monitor knowledge base usage, AI agent success metrics, and customer self-service adoption. Required Qualifications 5–7 years of experience in knowledge management, technical writing, or product support documentation. Proven ability to write, edit, and organize technical content for diverse audiences. Strong working knowledge of Freshworks AI (Freddy AI, bots, automation) or similar AI-driven CX platforms. Familiarity with information architecture, content structuring, and taxonomy design. Analytical ability to derive insights from customer queries and translate them into clear, actionable documentation. Excellent written and verbal communication with meticulous attention to detail. Preferred Qualifications Experience in technical writing tools (Confluence, Notion, or similar). Exposure to agentic AI workflows and conversational AI content optimization. Familiarity with multilingual documentation and global content delivery. Background in SaaS, product-based, or technology-driven organizations. Why Join Us? Be at the forefront of AI-powered customer experience and documentation strategy. Directly impact support efficiency, customer satisfaction, and self-service adoption. Work in a collaborative, innovative, and growth-focused environment. Competitive compensation, benefits, and a culture of continuous learning. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class.

Job Category: Software R&D Job Types: Full Time Job Locations: Mysore/Bangalore/Remote About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Unilog’s Mission Statement At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth. Designation: Ai/ML Engineer Location: Bangalore/Mysore/Remote Job Type: Full-time Department: Software R&D About The Role We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation. As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations. Key Responsibilities Research & Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation. Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact. AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings. Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows. Automation & AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes. Collaboration & Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions. Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains. Required Qualifications 4-8 years of experience in AI/ML, software engineering, or a related field. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK) Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure. Strong problem-solving skills and a passion for innovation. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment. Preferred Qualifications Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security. Knowledge of data pipelines, MLOps, and AI governance. Contributions to open-source AI/ML projects or published research papers. Why Join Us? Work on cutting-edge AI/ML innovations with the CTO Office. Influence the company’s future AI strategy and shape emerging technologies. Competitive compensation, growth opportunities, and a culture of continuous learning. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class.

About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platforms syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Designation : Knowledge Manager (AI ML) Location : Bangalore/Mysore/Remote Job Type : Full-time About The Role We are looking for an experienced Knowledge Manager with strong technical writing skills to create and manage our product knowledge base, FAQs, and AI-driven support content. This role will directly contribute to the success of our AI agentic L1 support systems, enabling up to 60% case resolution through automation and self-service. The ideal candidate will combine the structured communication skills of a technical writer with the strategic mindset of a knowledge leader. Key Responsibilities Knowledge Base & Documentation : Create, structure, and maintain product documentation, FAQs, and process guides in a clear, concise, and user-friendly manner. Technical Writing Excellence : Translate complex technical concepts into simple, customer-friendly explanations, ensuring accessibility for both technical and non-technical users. AI Agent Enablement : Fine-tune AI-driven responses and optimize Freshworks AI (Freddy AI) capabilities to improve automated L1 resolution rates. Content Governance : Define content standards, editorial style guides, and workflows to ensure accuracy, consistency, and version control. Customer Query Analysis : Analyze recurring support queries, identify content gaps, and refine knowledge assets for better case deflection. Collaboration : Work closely with product managers, engineers, and customer support teams to ensure documentation reflects the latest updates. Performance Tracking : Monitor knowledge base usage, AI agent success metrics, and customer self-service adoption. Required Qualifications 5 to 7 years of experience in knowledge management, technical writing, or product support documentation. Proven ability to write, edit, and organize technical content for diverse audiences. Strong working knowledge of Freshworks AI (Freddy AI, bots, automation) or similar AI-driven CX platforms. Familiarity with information architecture, content structuring, and taxonomy design. Analytical ability to derive insights from customer queries and translate them into clear, actionable documentation. Excellent written and verbal communication with meticulous attention to detail. Preferred Qualifications Experience in technical writing tools (Confluence, Notion, or similar). Exposure to agentic AI workflows and conversational AI content optimization. Familiarity with multilingual documentation and global content delivery. Background in SaaS, product-based, or technology-driven organizations. Why Join Us ? Be at the forefront of AI-powered customer experience and documentation strategy. Directly impact support efficiency, customer satisfaction, and self-service adoption. Work in a collaborative, innovative, and growth-focused environment. Competitive compensation, benefits, and a culture of continuous learning. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. (ref:hirist.tech)

Job Category: Customer Success Job Types: Full Time Job Locations: Mysore/Bangalore/Remote About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Unilog’s Mission Statement At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth. Designation: Customer Success & Support Manager Location: Bangalore/Mysore/Remote Job Type: Full-time Department: Solution Delivery About The Role We are seeking an experienced Customer Success & Support Manager to lead our client-facing support function and manage customer-facing teams. This role will be responsible for ensuring a world-class customer experience, driving SLA-based support delivery, and acting as a trusted advisor to clients. A critical requirement for this role is hands-on expertise with AI-driven support and customer success platforms (Freshworks AI, Zendesk AI, etc.) to enable hybrid AI + human support models. The ideal candidate will combine client relationship management, team leadership, and AI-enabled support optimization . Key Responsibilities Client Engagement & Advocacy: Act as the primary client-facing leader, building strong relationships and ensuring long-term satisfaction. Team Leadership: Manage, coach, and scale customer-facing support teams, ensuring SLA adherence and excellent service delivery. AI-Driven Support Management: Leverage AI-driven support and success platforms to automate L1 resolution, streamline escalations, and improve customer experience. Operational Excellence: Define processes, workflows, and escalation strategies to maximize efficiency and scalability. Performance Tracking: Monitor KPIs such as SLA compliance, CSAT, NPS, case deflection, and customer health metrics. Collaboration: Work with Knowledge Managers and AI CX Automation Engineers to align support workflows with knowledge bases and automation initiatives. Continuous Improvement: Implement best practices, training, and process innovation to elevate both customer satisfaction and team performance. Required Qualifications 12–16 years of experience in customer-facing roles, with at least 3+ years in managing support or customer success teams. Mandatory hands-on expertise in AI-driven support and customer success platforms (e.g., Freshworks AI/Freddy AI, Zendesk AI). Strong leadership and people management skills with a proven ability to lead customer-facing teams. Excellent client communication, stakeholder management, and escalation handling skills. An analytical and data-driven mindset for monitoring team and customer success metrics. Ability to integrate AI workflows into daily support operations. Preferred Qualifications Experience in enterprise SaaS, eCommerce, or digital platforms. Familiarity with agentic AI workflows and conversational AI optimization. Knowledge of customer success methodologies, customer journey mapping, and retention strategies. An MBA or equivalent business/operations background is a plus. Why Join Us? Lead a client-facing support and success function at the forefront of AI-driven customer experience. Drive measurable improvements in customer satisfaction, retention, and operational efficiency. Work closely with leadership to shape the future of AI-enabled support and customer success. Competitive compensation, career growth, and a collaborative environment. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. “`

Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation. This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency. Key Responsibilities AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling. Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load. Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses. Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience. Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows. Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs. Scalability & Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation. Required Qualifications 4-7 years of experience in conversational AI, automation engineering, or customer support technology . Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.). Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA). Familiarity with LLMs, intent recognition, and conversational AI frameworks . Strong analytical skills to evaluate and optimize AI agent performance. Excellent problem-solving, collaboration, and communication skills. Preferred Qualifications Experience with agentic AI frameworks and multi-turn conversational flows. Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations. Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers. Exposure to SaaS, product-based companies, or enterprise-scale customer support operations. Why Join Us? Be at the forefront of AI-driven customer support automation . Directly contribute to achieving up to 60% case resolution through AI workflows . Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions. Competitive compensation, benefits, and a culture of continuous learning. About our Benefits: Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment.

Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are seeking an experienced Customer Success & Support Manager to lead our client-facing support function and manage customer-facing teams. This role will be responsible for ensuring world-class customer experience, driving SLA-based support delivery, and acting as a trusted advisor to clients. A critical requirement for this role is hands-on expertise with AI-driven support and customer success platforms (Freshworks AI, Zendesk AI etc.) to enable hybrid AI + human support models. The ideal candidate will combine client relationship management, team leadership, and AI-enabled support optimization . Key Responsibilities Client Engagement & Advocacy: Act as the primary client-facing leader, building strong relationships and ensuring long-term satisfaction. Team Leadership: Manage, coach, and scale customer-facing support teams, ensuring SLA adherence and excellent service delivery. AI-Driven Support Management: Leverage AI-driven support and success platforms to automate L1 resolution, streamline escalations, and improve customer experience. Operational Excellence: Define processes, workflows, and escalation strategies to maximize efficiency and scalability. Performance Tracking: Monitor KPIs such as SLA compliance, CSAT, NPS, case deflection, and customer health metrics. Collaboration: Work with Knowledge Managers and AI CX Automation Engineers to align support workflows with knowledge bases and automation initiatives. Continuous Improvement: Implement best practices, training, and process innovation to elevate both customer satisfaction and team performance. Required Qualifications 12-16 years of experience in customer-facing roles , with at least 3+ years in managing support or customer success teams. Mandatory hands-on expertise in AI-driven support and customer success platforms (e.g., Freshworks AI/Freddy AI, Zendesk AI). Strong leadership and people management skills with proven ability to lead customer-facing teams. Excellent client communication, stakeholder management, and escalation handling skills. Analytical and data-driven mindset for monitoring team and customer success metrics. Ability to integrate AI workflows into daily support operations. Preferred Qualifications Experience in enterprise SaaS, eCommerce, or digital platforms . Familiarity with agentic AI workflows and conversational AI optimization. Knowledge of customer success methodologies, customer journey mapping, and retention strategies. MBA or equivalent business/operations background is a plus. Why Join Us? Lead a client-facing support and success function at the forefront of AI-driven customer experience. Drive measurable improvements in customer satisfaction, retention, and operational efficiency . Work closely with leadership to shape the future of AI-enabled support and customer success . Competitive compensation, career growth, and a collaborative environment. About our Benefits: Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment.

Designation:- AI/ML Engineer Location - Bengaluru,Mysuru,Remote Department: Software R&D About the Role We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation. As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the companys technology strategy and help shape disruptive innovations. Key Responsibilities 1. Research & Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation. 2. Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact. 3. AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings. 4. Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows. 5. Automation & AI Agents : Develop autonomous AI agents and automation frameworks to enhance business processes. 6. Collaboration & Thought Leadership : Work closely with software developers and product teams to integrate innovations into production-ready solutions. 7. Innovation Strategy : Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains. Required Qualifications 1. 4-8 years of experience in AI/ML, software engineering, or a related field. 2. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP. 3. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK) 4. Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure. 5. Strong problem-solving skills and a passion for innovation. 6. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment. Preferred Qualifications Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security. Knowledge of data pipelines, MLOps, and AI governance. Contributions to open-source AI/ML projects or published research papers. Why Join Us? Work on cutting-edge AI/ML innovations with the CTO Office. Influence the companys future AI strategy and shape emerging technologies. Competitive compensation, growth opportunities, and a culture of continuous learning. About our Benefits: Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment.

Location - Bengaluru,Mysuru,Remote Department: Solution Delivery About the Role We are looking for an experienced Knowledge Manager with strong technical writing skills to create and manage our product knowledge base, FAQs, and AI-driven support content. This role will directly contribute to the success of our AI agentic L1 support systems , enabling up to 60% case resolution through automation and self-service . The ideal candidate will combine the structured communication skills of a technical writer with the strategic mindset of a knowledge leader. Key Responsibilities Knowledge Base & Documentation: Create, structure, and maintain product documentation, FAQs, and process guides in a clear, concise, and user-friendly manner. Technical Writing Excellence: Translate complex technical concepts into simple, customer-friendly explanations, ensuring accessibility for both technical and non-technical users. AI Agent Enablement: Fine-tune AI-driven responses and optimize Freshworks AI (Freddy AI) capabilities to improve automated L1 resolution rates. Content Governance: Define content standards, editorial style guides, and workflows to ensure accuracy, consistency, and version control. Customer Query Analysis: Analyze recurring support queries, identify content gaps, and refine knowledge assets for better case deflection. Collaboration: Work closely with product managers, engineers, and customer support teams to ensure documentation reflects the latest updates. Performance Tracking: Monitor knowledge base usage, AI agent success metrics, and customer self-service adoption . Required Qualifications 5-7 years of experience in knowledge management, technical writing, or product support documentation . Proven ability to write, edit, and organize technical content for diverse audiences. Strong working knowledge of Freshworks AI (Freddy AI, bots, automation) or similar AI-driven CX platforms. Familiarity with information architecture, content structuring, and taxonomy design . Analytical ability to derive insights from customer queries and translate them into clear, actionable documentation. Excellent written and verbal communication with meticulous attention to detail. Preferred Qualifications Experience in technical writing tools (Confluence, Notion, or similar). Exposure to agentic AI workflows and conversational AI content optimization. Familiarity with multilingual documentation and global content delivery. Background in SaaS, product-based, or technology-driven organizations. Why Join Us? Be at the forefront of AI-powered customer experience and documentation strategy . Directly impact support efficiency, customer satisfaction, and self-service adoption . Work in a collaborative, innovative, and growth-focused environment. Competitive compensation, benefits, and a culture of continuous learning. About our Benefits: Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment.

About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. About The Role We are seeking a skilled AI CX Automation Engineer to design, build, and optimize AI-driven workflows for customer support automation. This role will be responsible for enabling end-to-end L1 support automation using Freshworks AI (Freddy AI) and other conversational AI platforms. The ideal candidate will have strong technical expertise in conversational AI, workflow automation, and system integrations, working closely with Knowledge Managers and Customer Support teams to maximize case deflection and resolution efficiency. Key Responsibilities AI Workflow Design: Build, configure, and optimize conversational AI workflows for L1 customer query handling. Automation Enablement: Implement automation using Freshworks AI (Freddy AI), chatbots, and orchestration tools to reduce manual support load. Integration: Connect AI agents with knowledge bases, CRM, and ticketing systems to enable contextual and seamless responses. Conversational Design: Craft natural, intuitive conversation flows for chatbots and virtual agents to improve customer experience. Performance Optimization: Monitor AI agent performance, resolution rates, and continuously fine-tune workflows. Cross-functional Collaboration: Partner with Knowledge Managers, Product Teams, and Support to ensure workflows align with up-to-date content and customer needs. Scalability Innovation: Explore emerging agentic AI capabilities and recommend enhancements to future-proof CX automation. Required Qualifications 4–10 years of experience in conversational AI, automation engineering, or customer support technology. Hands-on expertise with Freshworks AI (Freddy AI) or similar AI-driven CX platforms (Zendesk AI, Salesforce Einstein, Dialogflow, Rasa, etc.). Strong experience in workflow automation, chatbot configuration, and system integrations (APIs, Webhooks, RPA). Familiarity with LLMs, intent recognition, and conversational AI frameworks. Strong analytical skills to evaluate and optimize AI agent performance. Excellent problem-solving, collaboration, and communication skills. Preferred Qualifications Experience with agentic AI frameworks and multi-turn conversational flows. Knowledge of scripting or programming languages (Python, Node.js) for custom AI integrations. Familiarity with vector search, RAG (Retrieval-Augmented Generation), and AI search to improve context-driven answers. Exposure to SaaS, product-based companies, or enterprise-scale customer support operations. Why Join Us? Be at the forefront of AI-driven customer support automation. Directly contribute to achieving up to 60% case resolution through AI workflows. Collaborate with Knowledge Managers and AI engineers to build next-gen CX solutions. Competitive compensation, benefits, and a culture of continuous learning. Benefits Unilog offers a competitive total rewards package including: Competitive salary Multiple medical, dental, and vision plans Career development and advancement opportunities Annual merit increases Generous time-off policy Flexible work environment We are committed to fair hiring practices and advocate for diversity, equity, and inclusion. Skills:- Artificial Intelligence (AI), AI Agents, Customer Support, Chatbot, Large Language Models (LLM), Retrieval Augmented Generation (RAG) and Python

About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers' path to success in the digital marketplace. With more than 500 customers , Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. About The Role We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation. As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations. Key Responsibilities Research Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation. Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact. AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings. Vector AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows. Automation AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes. Collaboration Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions. Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains. Required Qualifications 4–10 years of experience in AI/ML, software engineering, or a related field. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK) Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure. Strong problem-solving skills and a passion for innovation. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment. Preferred Qualifications Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security. Knowledge of data pipelines, MLOps, and AI governance. Contributions to open-source AI/ML projects or published research papers. Why Join Us? Work on cutting-edge AI/ML innovations with the CTO Office. Influence the company’s future AI strategy and shape emerging technologies. Competitive compensation, growth opportunities, and a culture of continuous learning. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class. Skills:- Artificial Intelligence (AI), Machine Learning (ML), Generative AI, Large Language Models (LLM), Google Vertex AI, MCP, Vector database, AI Agents, Python, TensorFlow, PyTorch and Huggingface

Position Overview Job Title: ETL Developer Product Content & eCommerce Location: India (remote / hybrid) — primary collaboration with U.S. teams and vendors Reports to: Director of Content Operations (U.S.) Role Summary You will own the transformation of manufacturer-supplied product content into our internal PIM-ready formats using EasyMorph (or similar no-code/low-code ETL tools). You will work directly with manufacturers to ingest, validate, and automate repeatable ETL pipelines that deliver high-quality product records (images, descriptions, PDFs, attributes, etc.). Sources may include spreadsheets, file feeds, or manufacturer product data APIs; you will ensure all sources are transformed to our PIM input requirements. This role requires strong independent execution, fluency in English, and the ability to produce executive- and contributor-level data dashboards and quality monitoring. Key Responsibilities Ingest and normalize product data from multiple manufacturer sources (spreadsheets, file feeds, and product data APIs) using EasyMorph (or similar no-code/low-code ETL tools) to meet internal PIM schema and business rules. Design, build, test, document, and maintain repeatable ETL workflows that run reliably and can be scheduled/automated. Integrate with manufacturer APIs: retrieve, authenticate, paginate, and transform API-delivered product data into our internal formats; handle rate limits, retires, and incremental syncs. Communicate directly with external manufacturers (email, calls, shared documents) to clarify file formats/API specs, fix data issues at source, and drive producers toward consistent feeds. Implement and maintain data validation and quality checks (completeness, format validation, attribute consistency, image/asset links, duplicate detection). Build, maintain, and operationalize automated alerts and exception handling for ETL failures and quality regressions. Create and maintain dashboards and reports (Looker Studio, MySQL-backed visuals) that show data quality trends, ETL job health, content completeness, and KPIs for both executives and individual contributors. Collaborate with PIM, Content Operations, Product, and Engineering teams to align transformations to business needs and upstream/downstream integrations. Document mappings, transformation logic, sample files, and runbooks for ongoing operational support. Participate in prioritization and planning exercises; estimate effort for onboarding new vendor feeds and mapping changes. Train and support internal users on understanding dashboard metrics and data quality findings. Required Qualifications 3+ years experience building ETL processes for product/catalog data, ideally in eCommerce or product content environments. Proficient with EasyMorph (or similar no-code/low-code ETL tools) (or similar no-code/low-code ETL tools) and ability to design complex transformation workflows. Solid experience working with both file-based sources (CSV, Excel, XML) and product data APIs. Solid experience with product information management (PIM) concepts, product attributes, taxonomies, and digital asset handling. Solid experience with data model mapping and creating reusable maps for future data delivery. Strong SQL skills and experience managing MySQL (queries, joins, performance basics). Excellent written and spoken English frequent direct communication with U.S.-based teams and external vendors. Proven ability to work independently, manage multiple vendor onboarding projects, and deliver repeatable automated processes. Familiarity with data validation techniques, data quality frameworks, and building monitoring/alerting around data pipelines. Familiarity with creating dashboards and reports (Looker Studio or equivalent). Comfortable working across time zones and aligning with U.S. business hours for meetings when required. Preferred Qualifications Experience with PIM systems (e.g., Salsify, Akeneo, inRiver) and eCommerce platforms. Familiarity with image and digital asset management best practices and file type/size considerations for eCommerce. Basic scripting (Python, Bash) for tasks not covered by ETL tooling. Behavioral & Communication Skills Clear, concise communicatorcan explain technical details to non-technical stakeholders. Proactive problem solver who takes ownership of vendor issues end-to-end. Detail-oriented and organized; produces high-quality documentation and runbooks. Comfortable making recommendations to improve supplier processes and internal ingestion flows. Success Metrics / KPIs Percentage of vendor feeds fully automated and scheduled without manual intervention. Improvements in product data completeness and accuracy (per key attribute sets). Dashboard adoption: executive usage and contributor actionability measured via feedback and reduction in manual inquiries. Time to onboard a new manufacturer feed (target SLA). Tools & Environment Primary ETL: EasyMorph (or similar no-code/low-code ETL tools) Database: MySQL Dashboards: Looker Studio (or similar)

We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation. As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations. Key Responsibilities Research & Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation. Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact. AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings. Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows. Automation & AI Agents : Develop autonomous AI agents and automation frameworks to enhance business processes. Collaboration & Thought Leadership : Work closely with software developers and product teams to integrate innovations into production-ready solutions. Innovation Strategy : Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains. Required Qualifications 4-8 years of experience in AI/ML, software engineering, or a related field. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK) Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure. Strong problem-solving skills and a passion for innovation. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment. Preferred Qualifications Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security. Knowledge of data pipelines, MLOps, and AI governance. Contributions to open-source AI/ML projects or published research papers. Why Join Us? Work on cutting-edge AI/ML innovations with the CTO Office. Influence the company’s future AI strategy and shape emerging technologies. Competitive compensation, growth opportunities, and a culture of continuous learning.

Job Category: Software R&D Job Types: Full Time Job Locations: Mysore/Bangalore/Remote About Unilog Unilog is the only connected product content and eCommerce provider serving the Wholesale Distribution, Manufacturing, and Specialty Retail industries. Our flagship CX1 Platform is at the center of some of the most successful digital transformations in North America. CX1 Platform’s syndicated product content, integrated eCommerce storefront, and automated PIM tool simplify our customers’ path to success in the digital marketplace. With more than 500 customers, Unilog is uniquely positioned as the leader in eCommerce and product content for Wholesale distribution, manufacturing, and specialty retail. Unilog’s Mission Statement At Unilog, our mission is to provide purpose-built connected product content and eCommerce solutions that empower our customers to succeed in the face of intense competition. By virtue of living our mission, we are able to transform the way Wholesale Distributors, Manufacturers, and Specialty Retailers go to market. We help our customers extend a digital version of their business and accelerate their growth. Designation: Ai/ML Engineer Location: Bangalore/Mysore/Remote Job Type: Full-time Department: Software R&D About The Role We are looking for a highly motivated Innovation Engineer to join our CTO Office and drive the exploration, prototyping, and adoption of next-generation technologies. This role offers a unique opportunity to work at the forefront of AI/ML, Generative AI (Gen AI), Large Language Models (LLMs), Vertex AI, MCP, Vector Databases, AI Search, Agentic AI, Automation. As an Innovation Engineer, you will be responsible for identifying emerging technologies, building proof-of-concepts (PoCs), and collaborating with cross-functional teams to define the future of AI-driven solutions. Your work will directly influence the company’s technology strategy and help shape disruptive innovations. Key Responsibilities Research & Implementation: Stay ahead of industry trends, evaluate emerging AI/ML technologies, and prototype novel solutions in areas like Gen AI, Vector Search, AI Agents, VertexAI, MCP and Automation. Proof-of-Concept Development: Rapidly build, test, and iterate PoCs to validate new technologies for potential business impact. AI/ML Engineering: Design and develop AI/ML models, AI Agents, LLMs, intelligent search capabilities leveraging Vector embeddings. Vector & AI Search: Explore vector databases and optimize retrieval-augmented generation (RAG) workflows. Automation & AI Agents: Develop autonomous AI agents and automation frameworks to enhance business processes. Collaboration & Thought Leadership: Work closely with software developers and product teams to integrate innovations into production-ready solutions. Innovation Strategy: Contribute to the technology roadmap, patents, and research papers to establish leadership in emerging domains. Required Qualifications 4-8 years of experience in AI/ML, software engineering, or a related field. Strong hands-on expertise in Python, TensorFlow, PyTorch, LangChain, Hugging Face, OpenAI APIs, Claude, Gemini, VertexAI, MCP. Experience with LLMs, embeddings, AI search, vector databases (e.g., Pinecone, FAISS, Weaviate, PGVector), MCP and agentic AI (Vertex, Autogen, ADK) Familiarity with cloud platforms (AWS, Azure, GCP) and AI/ML infrastructure. Strong problem-solving skills and a passion for innovation. Ability to communicate complex ideas effectively and work in a fast-paced, experimental environment. Preferred Qualifications Experience with multi-modal AI (text, vision, audio), reinforcement learning, or AI security. Knowledge of data pipelines, MLOps, and AI governance. Contributions to open-source AI/ML projects or published research papers. Why Join Us? Work on cutting-edge AI/ML innovations with the CTO Office. Influence the company’s future AI strategy and shape emerging technologies. Competitive compensation, growth opportunities, and a culture of continuous learning. About Our Benefits Unilog offers a competitive total rewards package including competitive salary, multiple medical, dental, and vision plans to meet all our employees’ needs, career development, advancement opportunities, annual merit, a generous time-off policy, and a flexible work environment. Unilog is committed to building the best team and we are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, creed, ancestry, sex, national origin, age, disability, familial status, marital status, military status, veteran status, sexual orientation, gender identity, or expression, or any other protected class.