Tax Innovation - Application Support Engineer - Senior Manager

As a member of the information technology operations team at PwC, your role will involve managing and maintaining the technology infrastructure and systems to ensure smooth operations and efficient delivery of IT services. You will be responsible for monitoring network performance, troubleshooting issues, and implementing security measures. Your primary focus will be on providing technical assistance and troubleshooting to ensure the smooth functioning of IT systems and non-cloud based infrastructure, with an emphasis on providing L1 and possibly L2 support. In your journey as a strategic advisor, you will leverage your influence, expertise, and network to deliver quality results. You will motivate and coach others to come together to solve complex problems. With increasing autonomy, you are expected to apply sound judgment, recognize when to take action, and when to escalate. Your ability to develop and sustain high-performing, diverse, and inclusive teams, along with your commitment to excellence, will contribute to the success of the Firm. **Key Responsibilities:** - Craft and convey clear, impactful, and engaging messages - Apply systems thinking to identify underlying problems and opportunities - Validate outcomes with clients and act on feedback - Direct the team through complexity, demonstrating composure in challenging situations - Deepen expertise and focus on staying relevant - Initiate open and honest coaching conversations at all levels - Make difficult decisions and take action to resolve issues hindering team effectiveness - Model and reinforce professional and technical standards, the Firm's code of conduct, and independence requirements **Qualifications Required:** - Bachelor's Degree - Minimum of 7 years of experience in hands-on application support and management - Proficiency in oral and written English When you join PwC Acceleration Centers (ACs), you will actively support various Acceleration Center services, from Advisory to Assurance, Tax, and Business Services. You will engage in challenging projects, provide distinctive services to support client engagements, and participate in dynamic and digitally enabled training designed to enhance your technical and professional skills. As part of the Application Support team, you will provide hands-on technical support for Tax applications hosted on Azure. In this Senior Manager role, you will lead large projects, innovate processes, mentor junior team members, collaborate with global teams, and maintain operational excellence to drive project success.,