Job
Description
About Us Technology (coding) At ANZ, were applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5,000 engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future. About the Role As an Engineer Chapter Lead (L2 Technical Lead) in our Production Support Team for LSaaS, you will ensure the stability, reliability, and continuous improvement of our production environment. Serving as the critical link between L1, L2, and L3 teams, you will provide technical leadership, triage high-priority incidents, and drive improvement initiatives. You will leverage strong expertise in cloud platforms, databases, and monitoring tools to lead a team of L2 engineers, offering mentorship and support. Your role will focus on problem-solving, incident management, and root cause analysis to ensure rapid issue resolution. Effective communication skills will enable you to coordinate seamlessly across teams, while your leadership will promote a culture of excellence. You will proactively identify and implement continuous improvement opportunities, leveraging automation to enhance support efficiency. Maintaining comprehensive technical documentation will be essential to your responsibilities. Ultimately, you will ensure consistent, high-quality support for our production environment Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. Role Type: Permanent Role Location: Acacia, Bengaluru Work Hours: 7 am to 4 pm What will your day look like? As an Engineer Chapter Lead, you are accountable to: Lead triage of high-priority incidents, ensuring rapid root cause analysis and resolution Provide guidance to L2 engineers, maintain expertise in cloud platforms, databases, and monitoring tools Identify automation opportunities, optimize support processes, and implement best practices Act as a bridge between L2 and L3 teams, ensuring clear communication and coordination. Conduct in-depth investigations of complex technical issues, including log analysis and debugging Maintain technical documentation, SOPs, and a knowledge base for efficient support Build strong relationships with stakeholders, providing updates and managing expectations Lead, mentor, and train the L2 team, fostering a culture of excellence and continuous learning What will you bring? Minimum of 8+ years of experience in IT, with a strong background in application development and production support for critical applications Proficiency in Splunk, Dynatrace, Grafana, Docker, Kubernetes/Openshift, SQL, and Linux scripting, with hands-on experience in monitoring, troubleshooting, and automation. Practical knowledge of Codefresh for managing CI/CD pipelines, along with experience in Service Mesh technologies for secure application communication Basic to intermediate knowledge of Service Mesh technologies for secure service-to-service communication Experience in backend development and automation tools, driving process optimization and technical excellence So why join us? From the moment you join ANZ, youll be doing meaningful work that will shape a world where people and communities thrive. But its not just our customers wholl feel your impact. youll feel it too. Because at ANZ, youll have the resources, opportunities, and support you need to take the next big step in your career. Were a diverse bunch at ANZ in different roles, different locations, doing different things. Thats why we have a range of flexible working arrangements, so our people can make work, work for them. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more. At ANZ, youll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. Thats because were committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. To find out more about working at ANZ, visit https://www.anz.com.au/careers . You can apply for this role by visiting ANZ Careers and searching for reference number 97473 . Job Posting End Date 04/06/2025 , 11.59pm, (Indian Standard Time)
