Job
Description
As a service owner/stream owner in our product squad, you ll play a key role in helping to manage, enhance, and maintain key services that enables two key collateral management systems - greenfield and legacy - to be in sync The services are crucial for enabling collateral management to support successful provisioning of secured loans via the bank s lending processes Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours. What will your day look like? As a service owner/stream owner, you are accountable for: Strategic Ownership: Act as the single point of accountability for the driving strategic direction, and continuous improvement of the service Requirement Gathering: Engage with business stakeholders to understand needs, translate them into feature requirements, and prioritize enhancements Solution Design Coordination: Work alongside product teams, technical analysts, and developers to ensure designs meet business objectives, technical feasibility, and best practices Delivery Management: Oversee the development and deployment of new features, ensuring timely and high-quality outcomes that align with business expectations Stakeholder Collaboration: Build strong relationships across business, technology, and operational teams to facilitate seamless collaboration and decision-making Operational Support: Handover of new features to operations support, ensuring documentation of troubleshooting steps, known issues, and resolution methods to streamline future problem-solving are completed Act as an escalation point for complex incidents that require deep technical expertise or coordination across multiple teams Risk & Issue Management: Identify risks, manage dependencies, and proactively mitigate potential delivery challenges What will you bring? Proven experience in service ownership, product management, or solution delivery within a technology environment Strong understanding of end-to-end technology solution lifecycles, including requirements gathering, design, development, test management, deployment, and support Excellent stakeholder engagement and communication skills, with the ability to translate business needs into technical solutions Technical expertise in solution architecture, integration, and automation Ability to comprehend system design, and integrations to make informed decisions and collaborate effectively with development and operations teams Strong grasp of Agile methodologies, project management, and change management principles Ability to manage competing priorities and drive results in a dynamic environment Good to have knowledge, skills and experiences Expertise in incident management, problem resolution, and root cause analysis within an IT operations context Experience in financial or banking sector with understanding of secured lending processes, and collateral management Exposure to or experience utilising process led solution design methodologies Qualifications Bachelor s or Master s Degree in Computer Science, Information Technology, or Software Engineering Technology certifications such as or equivalent to ITIL, CSPO, or PMI
